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TDCX
TDCX
KelionėsSveikatos priežiūraSvetingumo sektorius
TDCX teikia klientų patirties sprendimus, padedančius įmonėms palaikyti ryšį su klientais ir teikti jiems pagalbą įvairiais kanalais. Įmonės pasiūloje pabrėžiami saugūs, privatumą tausojantys pranešimai, taip pat sudaromos sąlygos dalyvauti bendruomenėse ir bendrauti grupėse, kad sąveika būtų tvarkinga ir lengvai pasiekiama. Įmonės profilis gali būti aktualus specialistams, besidomintiems galimybėmis klientų patirties, komunikacijos paslaugų ir susijusių verslo palaikymo operacijų srityse.
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Darbai įmonėje

Risk Account Specialist – Singapore Onsite

Support e-payment users through phone, chat, and email as a Risk Account Specialist in Singapore. TDCX delivers global BPO and customer experience services across fintech and other industries.

SGSingapūrasDarbas vietojeVisas etatasJaunesnysis specialistasVidutinis lygisPrivaloma Kalba: anglųRizika

Aprašymas

  • Manage the ePayment account with a focus on improving the customer experience.
  • Deliver reliable support to both new and existing e-payment users.
  • Assist users through phone, chat, and email.
  • Investigate each user’s concerns carefully and provide attentive support.
  • Collaborate with teammates when additional assistance is required.
  • Serve users ranging from early-stage startups to Fortune 500 companies.

Reikalavimai

  • Language proficiency at CEFR C1 level or above is required.
  • Experience in financial services, banking, or fintech is preferred.
  • At least two years of experience in a BPO or contact center setting.
  • Experience with underwriting, business cash-flow assessment, and credit analysis.
  • Knowledge of financial reviews for consumer or small-business lending or credit.
  • Strong attention to detail and the ability to detect inconsistencies across multiple information sources.
  • A bachelor’s degree in any discipline is required.
  • Demonstrated customer-facing experience in B2B, B2C, or contact center environments, including email, phone, and chat support.
  • Willingness to move between teams as business requirements change.
  • Availability for rotational shifts, including weekends.

Privalumai

  • Competitive remuneration with additional perks.
  • Medical, insurance, and social security coverage.
  • Modern, high-quality workspaces.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities.
  • Supportive workplace culture focused on future growth.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

Susiję darbai

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CAKanadaUSJungtinės Valstijos
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