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Five Star Solutions
Five Star Solutions
1.001 – 5.000 Angajați
AsigurăriAsistență medicalăCălătorii
Five Star Solutions oferă servicii externalizate de experiență a clienților și servicii de contact center pentru organizațiile care au nevoie de operațiuni de asistență scalabile și sigure. Echipele sale combină agenți de servicii pentru clienți cu experiență cu tehnologie CX și automatizare inteligentă pentru a furniza servicii pentru clienți, asistență tehnică, dispecerizare, introducere de date, continuitatea activității și autoservire bazată pe inteligență artificială. Compania sprijină clienți din domeniul sănătății, fintech, comerțului cu amănuntul, turismului, administrației publice și asigurărilor, prin modele de furnizare onshore, nearshore și offshore și fluxuri de lucru concepute pentru medii reglementate, inclusiv operațiuni aliniate la SOC 2, PCI și HIPAA.
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Locurile de muncă ale companiei

Remote Patient Billing Representative

Support patients with healthcare payments, billing questions, insurance details, and claims. Provide accurate, empathetic account assistance in a remote role.

USStatele Unite ale AmericiiALAlabamaFLFloridaIDIdahoIAIowaKSKansasLALouisianaMIMichiganMSMississippiMOMissouriNENebraskaNVNevadaNCCarolina de NordNDDakota de NordOHOhioOKOklahomaPAPennsylvaniaSCCarolina de SudSDDakota de SudTNTennesseeTXTexasUTUtahVAVirginiaWVVirginia de VestWIWisconsinWYWyoming
15 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăSpecialist în facturare

Descriere

  • Process patient payments by phone in line with financial responsibility policies
  • Set up and maintain patient payment plans
  • Keep transactions, records, and account data accurate
  • Explain claim notes, balances, and billing results to patients
  • Verify, review, and update insurance information
  • Enter insurance details in the EMR and resubmit pending or corrected claims
  • Explain coordination of benefits, deductibles, coinsurance, copays, filing deadlines, and claim denials
  • Spot discrepancies and work with internal teams to resolve billing issues
  • Review account histories to identify the causes of billing or payment concerns
  • Recommend next steps and solutions consistent with policy
  • Use billing systems, EMR platforms, tools, and knowledge resources
  • Follow documentation, privacy, security, and HIPAA requirements
  • Keep to assigned schedules and remain available during work hours
  • Complete client-required training and take part in additional and cross-training
  • Deliver professional, accountable, empathetic, patient-centered service

Cerințe

  • Customer service or call center experience is required
  • Healthcare billing, insurance, or claims experience is strongly preferred
  • Payment processing or financial transaction experience is preferred
  • High school diploma or GED is required
  • Technical proficiency with EMR systems and standard computer applications
  • Ability to work independently in a remote or virtual setting
  • Ability to speak, read, write, and understand English
  • Background check required in accordance with applicable laws
  • Strong verbal and written communication skills
  • Analytical problem-solving skills and close attention to detail
  • Sound understanding of healthcare billing and insurance concepts
  • Ability to explain complex billing information in clear, patient-friendly language
  • Comfort using multiple systems and tools at the same time
  • Organized, self-motivated, and collaborative approach to work

Beneficii

  • Additional $1 per hour for night and weekend shifts
  • Paid training, typically lasting two weeks
  • Full-time schedule of 40 hours
  • Eligible for benefits on the first day of the month after 60 days

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