LogoFresh Jobs Ahead
Five Star Solutions
Five Star Solutions
1,001 – 5,000 Employees
HealthcareInsuranceTravel
Five Star Solutions provides outsourced customer experience and contact center services for organizations that need scalable, secure support operations. Its teams combine experienced customer service agents with CX technology and intelligent automation to deliver customer care, technical support, dispatch, data entry, business continuity, and AI-enabled self-service. The company supports clients across healthcare, fintech, retail, travel, government, and insurance, with onshore, nearshore, and offshore delivery models and workflows designed for regulated environments, including SOC 2-, PCI-, and HIPAA-aligned operations.
LinkedIn
Company Jobs

Remote Patient Billing Representative

Support patients with healthcare payments, billing questions, insurance details, and claims. Provide accurate, empathetic account assistance in a remote role.

USUnited StatesALAlabamaFLFloridaIDIdahoIAIowaKSKansasLALouisianaMIMichiganMSMississippiMOMissouriNENebraskaNVNevadaNCNorth CarolinaNDNorth DakotaOHOhioOKOklahomaPAPennsylvaniaSCSouth CarolinaSDSouth DakotaTNTennesseeTXTexasUTUtahVAVirginiaWVWest VirginiaWIWisconsinWYWyoming
$15 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredBilling Specialist

Description

  • Process patient payments by phone in line with financial responsibility policies
  • Set up and maintain patient payment plans
  • Keep transactions, records, and account data accurate
  • Explain claim notes, balances, and billing results to patients
  • Verify, review, and update insurance information
  • Enter insurance details in the EMR and resubmit pending or corrected claims
  • Explain coordination of benefits, deductibles, coinsurance, copays, filing deadlines, and claim denials
  • Spot discrepancies and work with internal teams to resolve billing issues
  • Review account histories to identify the causes of billing or payment concerns
  • Recommend next steps and solutions consistent with policy
  • Use billing systems, EMR platforms, tools, and knowledge resources
  • Follow documentation, privacy, security, and HIPAA requirements
  • Keep to assigned schedules and remain available during work hours
  • Complete client-required training and take part in additional and cross-training
  • Deliver professional, accountable, empathetic, patient-centered service

Requirements

  • Customer service or call center experience is required
  • Healthcare billing, insurance, or claims experience is strongly preferred
  • Payment processing or financial transaction experience is preferred
  • High school diploma or GED is required
  • Technical proficiency with EMR systems and standard computer applications
  • Ability to work independently in a remote or virtual setting
  • Ability to speak, read, write, and understand English
  • Background check required in accordance with applicable laws
  • Strong verbal and written communication skills
  • Analytical problem-solving skills and close attention to detail
  • Sound understanding of healthcare billing and insurance concepts
  • Ability to explain complex billing information in clear, patient-friendly language
  • Comfort using multiple systems and tools at the same time
  • Organized, self-motivated, and collaborative approach to work

Benefits

  • Additional $1 per hour for night and weekend shifts
  • Paid training, typically lasting two weeks
  • Full-time schedule of 40 hours
  • Eligible for benefits on the first day of the month after 60 days

Related Jobs

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Employees
HealthcareHospitalityLogistics
ARArgentinaBOBoliviaBRBrazilCLChileCOColombiaCRCosta RicaCUCubaDODominican RepublicECEcuadorGTGuatemalaHNHondurasHTHaitiMXMexicoNINicaraguaPAPanamaPEPeruPRPuerto RicoPYParaguaySVEl SalvadorUYUruguayVEVenezuelaRemoteFull-timeJuniorNo degree requiredEnglish RequiredSpanish RequiredTranslator

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Open