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Five Star Solutions
Five Star Solutions
1 001 – 5 000 Darbuotojai
DraudimasKelionėsSveikatos priežiūra
„Five Star Solutions“ teikia užsakomojo klientų aptarnavimo ir kontaktų centro paslaugas organizacijoms, kurioms reikalingos lanksčiai plečiamos ir saugios pagalbos operacijos. Įmonės komandos derina patyrusius klientų aptarnavimo specialistus, klientų patirties technologijas ir išmanųjį automatizavimą, kad teiktų klientų aptarnavimo, techninės pagalbos, iškvietimų koordinavimo, duomenų suvedimo, veiklos tęstinumo ir dirbtiniu intelektu pagrįsto savitarnos sprendimo paslaugas. Įmonė aptarnauja sveikatos priežiūros, finansinių technologijų, mažmeninės prekybos, kelionių, viešojo sektoriaus ir draudimo sričių klientus, taikydama vietinio, artimojo regiono ir užsienio paslaugų teikimo modelius bei reguliuojamai aplinkai pritaikytus darbo procesus, įskaitant su SOC 2, PCI ir HIPAA suderintas operacijas.
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Remote Patient Billing Representative

Support patients with healthcare payments, billing questions, insurance details, and claims. Provide accurate, empathetic account assistance in a remote role.

USJungtinės ValstijosALAlabamaFLFloridaIDAidahasIAAjovaKSKanzasasLALuizianaMIMičiganasMSMisisipėMOMisūrisNENebraskaNVNevadaNCŠiaurės KarolinaNDŠiaurės DakotaOHOhajasOKOklahomaPAPensilvanijaSCPietų KarolinaSDPietų DakotaTNTenesisTXTeksasasUTJutaVAVirdžinijaWVVakarų VirdžinijaWIViskonsinasWYVajomingas
15 $ / valanda
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųSąskaitų išrašymo specialistas

Aprašymas

  • Process patient payments by phone in line with financial responsibility policies
  • Set up and maintain patient payment plans
  • Keep transactions, records, and account data accurate
  • Explain claim notes, balances, and billing results to patients
  • Verify, review, and update insurance information
  • Enter insurance details in the EMR and resubmit pending or corrected claims
  • Explain coordination of benefits, deductibles, coinsurance, copays, filing deadlines, and claim denials
  • Spot discrepancies and work with internal teams to resolve billing issues
  • Review account histories to identify the causes of billing or payment concerns
  • Recommend next steps and solutions consistent with policy
  • Use billing systems, EMR platforms, tools, and knowledge resources
  • Follow documentation, privacy, security, and HIPAA requirements
  • Keep to assigned schedules and remain available during work hours
  • Complete client-required training and take part in additional and cross-training
  • Deliver professional, accountable, empathetic, patient-centered service

Reikalavimai

  • Customer service or call center experience is required
  • Healthcare billing, insurance, or claims experience is strongly preferred
  • Payment processing or financial transaction experience is preferred
  • High school diploma or GED is required
  • Technical proficiency with EMR systems and standard computer applications
  • Ability to work independently in a remote or virtual setting
  • Ability to speak, read, write, and understand English
  • Background check required in accordance with applicable laws
  • Strong verbal and written communication skills
  • Analytical problem-solving skills and close attention to detail
  • Sound understanding of healthcare billing and insurance concepts
  • Ability to explain complex billing information in clear, patient-friendly language
  • Comfort using multiple systems and tools at the same time
  • Organized, self-motivated, and collaborative approach to work

Privalumai

  • Additional $1 per hour for night and weekend shifts
  • Paid training, typically lasting two weeks
  • Full-time schedule of 40 hours
  • Eligible for benefits on the first day of the month after 60 days

Susiję darbai

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USJungtinės ValstijosNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųPardavimai

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H1B vizos rėmėjasGamybaKonsultavimasSveikatos priežiūra
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Trane Technologies

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B2BEnergetikaGamyba
USJungtinės ValstijosMNMinesotaNCŠiaurės Karolina
61 300 $ – 109 655 $ / metai
HibridinisVisas etatasVyresnysis specialistasVadovasPrivaloma Kalba: anglųVadovo asistentas

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GlobeLife

Remote Customer Retention Representative

GlobeLife
1 – 10 Darbuotojai
MokslasSveikatos priežiūraŠvietimas
USJungtinės ValstijosNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųKlientų išlaikymo specialistasKlientų sėkmė

Help Globe Life policyholders keep their coverage and restore lapsed life insurance policies in this remote customer retention role. Handle inbound and outbound calls, discuss coverage and payment options, document outcomes, and meet retention targets.

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