team.blue
team.blue
1.001 – 5.000 Angajați
ConsultanțăLogisticăMarketing
team.blue este o companie europeană de servicii digitale care sprijină companiile și antreprenorii prin tehnologie. Deservind peste 3,3 milioane de clienți, compania reunește mai mult de 2.000 de experți și un portofoliu de mărci axate pe soluții digitale practice și experiența clienților. Domeniile de carieră includ consultanță, marketing, logistică și servicii conexe susținute de tehnologie.

Remote Customer Support Specialist

Support Metricool users through chat by troubleshooting issues, explaining platform features, and recommending suitable plans. Help social media managers make better use of Metricool’s management and strategy tools.

Descriere

  • Resolve users’ technical and feature-related questions through chat
  • Recommend the Metricool plan that best fits each user’s needs
  • Gather user feedback and communicate product suggestions to the team
  • Coordinate incident reports and requests across departments
  • Create and maintain help guides and support documentation
  • Build strong team relationships to stay aligned with user needs
  • Work across departments to resolve complex cases and improve support resources
  • Learn the team, product, and support processes during the first month
  • Work independently and contribute ideas to improve community support during the first quarter
  • Manage workflows and develop strategies that support long-term company goals

Cerințe

  • Based in El Salvador
  • Experience in customer support or another client-facing role
  • Training or a degree in digital marketing or a related field
  • Advanced or fluent English and Spanish communication skills
  • Basic knowledge of digital marketing is preferred
  • Basic programming or technical knowledge is preferred
  • User-focused approach with active listening, empathy, and patience
  • Ability to explain complex tools clearly and simply
  • Organized, self-directed, and able to take ownership of issue resolution
  • Collaborative approach to cross-team work and colleague support
  • Experience with SaaS or digital marketing is highly valued

Beneficii

  • Fully remote work environment
  • Annual team meetups
  • Support for language learning
  • Competitive compensation
  • Benefits vary by contract type and local regulations

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