team.blue
team.blue
1 001 – 5 000 Қызметкерлер
КонсалтингЛогистикаМаркетинг
team.blue — технология арқылы бизнес пен кәсіпкерлерге қолдау көрсететін еуропалық цифрлық қызметтер компаниясы. 3,3 миллионнан астам клиентке қызмет көрсететін компания практикалық цифрлық шешімдер мен клиент тәжірибесіне бағытталған брендтер портфелін 2 000-нан астам маманды біріктіре отырып дамытады. Компаниядағы мансап мүмкіндіктері консалтинг, маркетинг, логистика және технология көмегімен көрсетілетін басқа да қызметтерді қамтиды.

Remote Customer Support Specialist

Support Metricool users through chat by troubleshooting issues, explaining platform features, and recommending suitable plans. Help social media managers make better use of Metricool’s management and strategy tools.

Сипаттама

  • Resolve users’ technical and feature-related questions through chat
  • Recommend the Metricool plan that best fits each user’s needs
  • Gather user feedback and communicate product suggestions to the team
  • Coordinate incident reports and requests across departments
  • Create and maintain help guides and support documentation
  • Build strong team relationships to stay aligned with user needs
  • Work across departments to resolve complex cases and improve support resources
  • Learn the team, product, and support processes during the first month
  • Work independently and contribute ideas to improve community support during the first quarter
  • Manage workflows and develop strategies that support long-term company goals

Талаптар

  • Based in El Salvador
  • Experience in customer support or another client-facing role
  • Training or a degree in digital marketing or a related field
  • Advanced or fluent English and Spanish communication skills
  • Basic knowledge of digital marketing is preferred
  • Basic programming or technical knowledge is preferred
  • User-focused approach with active listening, empathy, and patience
  • Ability to explain complex tools clearly and simply
  • Organized, self-directed, and able to take ownership of issue resolution
  • Collaborative approach to cross-team work and colleague support
  • Experience with SaaS or digital marketing is highly valued

Артықшылықтар

  • Fully remote work environment
  • Annual team meetups
  • Support for language learning
  • Competitive compensation
  • Benefits vary by contract type and local regulations

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