team.blue
team.blue
team.blue एक यूरोपीय डिजिटल सेवा कंपनी है, जो प्रौद्योगिकी के माध्यम से व्यवसायों और उद्यमियों को सहयोग प्रदान करती है। 33 लाख से अधिक ग्राहकों की सेवा करते हुए, कंपनी 2,000 से अधिक विशेषज्ञों और व्यावहारिक डिजिटल समाधानों तथा ग्राहक अनुभव पर केंद्रित ब्रांडों के एक पोर्टफोलियो को एक साथ लाती है। इसके करियर अवसरों में परामर्श, विपणन, लॉजिस्टिक्स और प्रौद्योगिकी-सक्षम संबंधित सेवाओं के क्षेत्र शामिल हैं।

Remote Customer Support Specialist

Support Metricool users through chat by troubleshooting issues, explaining platform features, and recommending suitable plans. Help social media managers make better use of Metricool’s management and strategy tools.

विवरण

  • Resolve users’ technical and feature-related questions through chat
  • Recommend the Metricool plan that best fits each user’s needs
  • Gather user feedback and communicate product suggestions to the team
  • Coordinate incident reports and requests across departments
  • Create and maintain help guides and support documentation
  • Build strong team relationships to stay aligned with user needs
  • Work across departments to resolve complex cases and improve support resources
  • Learn the team, product, and support processes during the first month
  • Work independently and contribute ideas to improve community support during the first quarter
  • Manage workflows and develop strategies that support long-term company goals

आवश्यकताएँ

  • Based in El Salvador
  • Experience in customer support or another client-facing role
  • Training or a degree in digital marketing or a related field
  • Advanced or fluent English and Spanish communication skills
  • Basic knowledge of digital marketing is preferred
  • Basic programming or technical knowledge is preferred
  • User-focused approach with active listening, empathy, and patience
  • Ability to explain complex tools clearly and simply
  • Organized, self-directed, and able to take ownership of issue resolution
  • Collaborative approach to cross-team work and colleague support
  • Experience with SaaS or digital marketing is highly valued

लाभ

  • Fully remote work environment
  • Annual team meetups
  • Support for language learning
  • Competitive compensation
  • Benefits vary by contract type and local regulations

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