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SWK Technologies, Inc.
SWK Technologies, Inc.
201 – 500 Angajați
Asistență medicalăConsultanțăLogistică
SWK Technologies, Inc. oferă soluții tehnologice pentru companii, axate pe software de contabilitate și ERP, găzduire în cloud și servicii IT gestionate. Compania ajută organizații din sectoare precum construcții, distribuție, sănătate, logistică și organizații nonprofit să conecteze managementul financiar cu o infrastructură IT fiabilă. În calitate de partener Acumatica și Sage, SWK Technologies sprijină companiile care caută sisteme mai integrate pentru gestionarea operațiunilor, îmbunătățirea vizibilității și consolidarea eficienței de zi cu zi.
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Locurile de muncă ale companiei

Remote Customer Success Manager, ERP Software

Customer Success Manager supporting ERP software clients at SWK Technologies, Inc. The role covers onboarding, escalations, retention, client advocacy, and improvements to customer-success processes.

USStatele Unite ale Americii
80.000 $ – 95.000 $ / an
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților
ERP

Descriere

  • Act as a customer advocate, working across internal teams to align client needs with business objectives
  • Lead the coordination and resolution of customer concerns and cross-functional escalations while preserving trusted relationships
  • Guide new customers through onboarding to support a smooth transition and consistent service delivery
  • Use customer feedback to uncover trends, process gaps, and opportunities for improvement
  • Partner with stakeholders to strengthen customer-success processes, policies, and outcomes

Cerințe

  • Bring 2–3 years of experience in customer success, account management, or a comparable client-facing position within IT solutions or ERP software
  • Understand ERP solutions and related services
  • Experience with Acumatica and Sage Intacct is advantageous
  • Communicate clearly and negotiate effectively with customers and internal stakeholders
  • Resolve conflicts constructively and establish clear expectations
  • Demonstrate a strong understanding of client advocacy
  • Show a record of managing and retaining customer relationships
  • Work effectively with stakeholders across different functions and levels of seniority while building lasting relationships

Beneficii

  • Medical, dental, and vision health coverage
  • 401(k) or IRA retirement plan
  • Basic, voluntary, and accidental death and dismemberment life insurance
  • Paid vacation, sick leave, and public holidays
  • Work-from-home arrangement
  • Annual base salary of $80,000–$95,000, with opportunities for incentive pay

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