SWK Technologies, Inc.
SWK Technologies, Inc.
SWK Technologies, Inc. бухгалтерлік есеп пен ERP бағдарламалық жасақтамасына, бұлтта орналастыруға және басқарылатын IT қызметтеріне негізделген бизнес-технологиялық шешімдер ұсынады. Компания құрылыс, дистрибуция, денсаулық сақтау, логистика және коммерциялық емес ұйымдар сияқты салалардағы ұйымдарға қаржылық басқаруды сенімді IT инфрақұрылымымен байланыстыруға көмектеседі. Acumatica және Sage серіктесі ретінде SWK Technologies операцияларды басқару, көрінуді арттыру және күнделікті тиімділікті күшейту үшін неғұрлым ықпалдастырылған жүйелерді іздейтін кәсіпорындарға қолдау көрсетеді.

Remote Customer Success Manager, ERP Software

Customer Success Manager supporting ERP software clients at SWK Technologies, Inc. The role covers onboarding, escalations, retention, client advocacy, and improvements to customer-success processes.

Сипаттама

  • Act as a customer advocate, working across internal teams to align client needs with business objectives
  • Lead the coordination and resolution of customer concerns and cross-functional escalations while preserving trusted relationships
  • Guide new customers through onboarding to support a smooth transition and consistent service delivery
  • Use customer feedback to uncover trends, process gaps, and opportunities for improvement
  • Partner with stakeholders to strengthen customer-success processes, policies, and outcomes

Талаптар

  • Bring 2–3 years of experience in customer success, account management, or a comparable client-facing position within IT solutions or ERP software
  • Understand ERP solutions and related services
  • Experience with Acumatica and Sage Intacct is advantageous
  • Communicate clearly and negotiate effectively with customers and internal stakeholders
  • Resolve conflicts constructively and establish clear expectations
  • Demonstrate a strong understanding of client advocacy
  • Show a record of managing and retaining customer relationships
  • Work effectively with stakeholders across different functions and levels of seniority while building lasting relationships

Артықшылықтар

  • Medical, dental, and vision health coverage
  • 401(k) or IRA retirement plan
  • Basic, voluntary, and accidental death and dismemberment life insurance
  • Paid vacation, sick leave, and public holidays
  • Work-from-home arrangement
  • Annual base salary of $80,000–$95,000, with opportunities for incentive pay

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