Castorama
Castorama
Castorama este un retailer de produse pentru îmbunătățirea locuinței, care deserveste pasionații de proiecte DIY și profesioniștii prin magazinele și operațiunile sale de comerț electronic. Ca parte a grupului Kingfisher, compania oferă unelte, materiale și soluții practice pentru îmbunătățirea locuinței, alături de surse de inspirație și resurse educaționale care îi ajută pe clienți să își planifice și să își finalizeze proiectele. Organizația sa extinsă de retail este prezentă în Europa și sprijină echipe care lucrează în servicii pentru clienți, retail, comerț digital și expertiză în îmbunătățirea locuinței.

Professional Customer Relations Manager – Saint-Nazaire (On-site)

Join Castorama as a Professional Customer Relations Manager supporting the professional customer market in Saint-Nazaire. Grow the PRO customer portfolio, lead commercial activities, and manage the in-store team.

Descriere

  • Grow and manage the professional customer portfolio through recruitment and retention initiatives
  • Coordinate in-store operations to enhance the purchasing experience and improve performance for professional customers
  • Develop trusted relationships with professional customers, address their needs, and promote the loyalty program
  • Recommend relevant services, manage sales and quotations, and deliver after-sales support
  • Spot commercial opportunities and organize targeted initiatives
  • Track sales performance indicators and put corrective action plans in place
  • Lead the in-store PRO program, train teams, and promote it across the customer journey
  • Manage the in-store PRO team
  • Monitor the professional market and recommend suitable commercial initiatives

Cerințe

  • Knowledge of the professional customer market and a genuine interest in understanding it
  • Demonstrated experience working with professional customers
  • Strong commitment to service and customer satisfaction
  • Ability to lead, engage, and motivate teams
  • Excellent interpersonal and relationship-building skills
  • Methodical, organized, and reliable approach to work
  • Results-focused mindset and enthusiasm for meeting challenges

Beneficii

  • Health insurance coverage
  • Disability and life insurance
  • Works Council benefits
  • On-site relaxation areas
  • Meal vouchers after three months of employment
  • Discount card for products sold in the store
  • Supportive and motivated team environment

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