Castorama
Castorama
Castorama एक होम इम्प्रूवमेंट रिटेलर है, जो अपने रिटेल और ई-कॉमर्स संचालन के माध्यम से DIY उत्साही लोगों और पेशेवरों की सेवा करता है। किंगफिशर ग्रुप का हिस्सा होने के नाते, कंपनी औज़ार, सामग्री और घर सुधार से जुड़े व्यावहारिक समाधान उपलब्ध कराती है, साथ ही प्रेरणादायक और शैक्षिक संसाधन भी प्रदान करती है, जो ग्राहकों को परियोजनाओं की योजना बनाने और उन्हें पूरा करने में सहायता करते हैं। इसका बड़ा रिटेल संगठन पूरे यूरोप में फैला हुआ है और ग्राहक सेवा, रिटेल, डिजिटल कॉमर्स तथा होम इम्प्रूवमेंट विशेषज्ञता के क्षेत्रों में काम करने वाली टीमों का समर्थन करता है।

Professional Customer Relations Manager – Saint-Nazaire (On-site)

Join Castorama as a Professional Customer Relations Manager supporting the professional customer market in Saint-Nazaire. Grow the PRO customer portfolio, lead commercial activities, and manage the in-store team.

विवरण

  • Grow and manage the professional customer portfolio through recruitment and retention initiatives
  • Coordinate in-store operations to enhance the purchasing experience and improve performance for professional customers
  • Develop trusted relationships with professional customers, address their needs, and promote the loyalty program
  • Recommend relevant services, manage sales and quotations, and deliver after-sales support
  • Spot commercial opportunities and organize targeted initiatives
  • Track sales performance indicators and put corrective action plans in place
  • Lead the in-store PRO program, train teams, and promote it across the customer journey
  • Manage the in-store PRO team
  • Monitor the professional market and recommend suitable commercial initiatives

आवश्यकताएँ

  • Knowledge of the professional customer market and a genuine interest in understanding it
  • Demonstrated experience working with professional customers
  • Strong commitment to service and customer satisfaction
  • Ability to lead, engage, and motivate teams
  • Excellent interpersonal and relationship-building skills
  • Methodical, organized, and reliable approach to work
  • Results-focused mindset and enthusiasm for meeting challenges

लाभ

  • Health insurance coverage
  • Disability and life insurance
  • Works Council benefits
  • On-site relaxation areas
  • Meal vouchers after three months of employment
  • Discount card for products sold in the store
  • Supportive and motivated team environment

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