HSS ProService Marketplace
HSS ProService Marketplace
1.001 – 5.000 Angajați
B2BConstrucțiiPiață online
HSS ProService Marketplace este o piață B2B și o platformă de servicii gestionate, disponibilă în întreaga Regatul Unit, pentru industria construcțiilor. Ajută echipele de construcții și de șantier să procure echipamente de construcții, utilaje, materiale, combustibil și servicii conexe printr-o rețea de peste 650 de furnizori verificați și 3.000 de locații ale furnizorilor, oferind acces la peste 50.000 de produse. Serviciile sale includ închirierea și vânzarea de echipamente, livrare în aceeași zi, comandă și ridicare, gestionarea combustibilului, instruire și asistență non-stop. Platforma oferă, de asemenea, tablouri de bord live pentru proiecte, comenzi digitale, automatizarea achizițiilor, vizibilitate asupra șantierelor, asistență pentru conformitate, raportare ESG și opțiuni de sustenabilitate pentru companiile din domeniul construcțiilor și al serviciilor pentru clădiri.

Out-of-Hours Hire Desk Controller – Remote UK

Manage overnight hire requests, breakdowns, customer support and supplier coordination for HSS ProService Marketplace. This full-time remote role covers Monday to Thursday, 6:00pm–6:00am in the United Kingdom.

Descriere

  • Handle hire requests, off-hires, extensions and breakdowns during out-of-hours operations
  • Serve as a primary contact for customer questions, urgent needs and ETA updates
  • Coordinate overnight equipment movements with suppliers and operational teams
  • Track customer KPIs and uphold agreed service levels throughout each shift
  • Keep documentation and CRM records accurate and current in real time
  • Resolve emerging issues proactively to reduce disruption and support a strong customer experience
  • Prepare thorough handovers to ensure smooth continuity between shifts
  • Work Monday to Thursday from 6:00pm to 6:00am

Cerințe

  • Prior experience in the tool hire industry
  • Strong customer service background with knowledge of logistics
  • Clear, effective communication skills for developing lasting relationships
  • Demonstrated ability to manage multiple tasks while maintaining close attention to detail
  • Resilience and determination in a fast-moving operational setting
  • Confidence handling challenging conversations
  • Experience resolving customer problems

Beneficii

  • 25 days of annual leave plus bank holidays
  • A paid day off for your birthday each year
  • Healthcare Cashback Plan covering expenses such as dental care, optician services and sports massages
  • Flexible and hybrid working arrangements
  • Free access to the onsite head-office gym
  • Opportunities for training and professional development
  • Discounts and cashback through the perks platform
  • Flexible benefits, including the option to buy additional holiday

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