HSS ProService Marketplace
HSS ProService Marketplace
1 001 – 5 000 Қызметкерлер
B2BҚұрылысМаркетплейс
HSS ProService Marketplace — құрылыс саласына арналған Ұлыбритания аумағында жұмыс істейтін B2B маркетплейс және басқарылатын қызметтер платформасы. Ол құрылыс компаниялары мен құрылыс алаңдарындағы топтарға 650-ден астам тексерілген жеткізуші және 3 000 жеткізуші нүктесінен тұратын желі арқылы құрылыс жабдықтарын, техниканы, материалдарды, отынды және байланысты қызметтерді табуға көмектеседі. Платформа 50 000-нан астам өнімге қолжетімділікті қамтамасыз етеді. Оның қызметтеріне жабдықты жалға беру және сату, сол күні жеткізу, онлайн тапсырыс беріп, алып кету, отынды басқару, оқыту және тәулік бойы қолдау көрсету кіреді. Сондай-ақ платформа құрылыс және құрылыс қызметтері саласындағы компанияларға жобалардың тікелей бақылау тақталарын, цифрлық тапсырысты, сатып алуды автоматтандыруды, құрылыс алаңындағы көрінімділікті, талаптарға сәйкестікті қолдауды, ESG есептілігін және тұрақты даму шешімдерін ұсынады.

Out-of-Hours Hire Desk Controller – Remote UK

Manage overnight hire requests, breakdowns, customer support and supplier coordination for HSS ProService Marketplace. This full-time remote role covers Monday to Thursday, 6:00pm–6:00am in the United Kingdom.

Сипаттама

  • Handle hire requests, off-hires, extensions and breakdowns during out-of-hours operations
  • Serve as a primary contact for customer questions, urgent needs and ETA updates
  • Coordinate overnight equipment movements with suppliers and operational teams
  • Track customer KPIs and uphold agreed service levels throughout each shift
  • Keep documentation and CRM records accurate and current in real time
  • Resolve emerging issues proactively to reduce disruption and support a strong customer experience
  • Prepare thorough handovers to ensure smooth continuity between shifts
  • Work Monday to Thursday from 6:00pm to 6:00am

Талаптар

  • Prior experience in the tool hire industry
  • Strong customer service background with knowledge of logistics
  • Clear, effective communication skills for developing lasting relationships
  • Demonstrated ability to manage multiple tasks while maintaining close attention to detail
  • Resilience and determination in a fast-moving operational setting
  • Confidence handling challenging conversations
  • Experience resolving customer problems

Артықшылықтар

  • 25 days of annual leave plus bank holidays
  • A paid day off for your birthday each year
  • Healthcare Cashback Plan covering expenses such as dental care, optician services and sports massages
  • Flexible and hybrid working arrangements
  • Free access to the onsite head-office gym
  • Opportunities for training and professional development
  • Discounts and cashback through the perks platform
  • Flexible benefits, including the option to buy additional holiday

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