HSS ProService Marketplace
HSS ProService Marketplace
1,001 – 5,000 Employees
B2BConstructionMarketplace
HSS ProService Marketplace is a UK-wide B2B marketplace and managed-service platform for the construction industry. It helps construction and site teams source building equipment, plant, materials, fuel and related services through a network of more than 650 verified suppliers and 3,000 supplier locations, with access to over 50,000 products. Its services include equipment hire and sales, same-day delivery, click and collect, fuel management, training and round-the-clock support. The platform also provides live project dashboards, digital ordering, procurement automation, site visibility, compliance support, ESG reporting and sustainability options for businesses across construction and building services.

Out-of-Hours Hire Desk Controller – Remote UK

Manage overnight hire requests, breakdowns, customer support and supplier coordination for HSS ProService Marketplace. This full-time remote role covers Monday to Thursday, 6:00pm–6:00am in the United Kingdom.

Description

  • Handle hire requests, off-hires, extensions and breakdowns during out-of-hours operations
  • Serve as a primary contact for customer questions, urgent needs and ETA updates
  • Coordinate overnight equipment movements with suppliers and operational teams
  • Track customer KPIs and uphold agreed service levels throughout each shift
  • Keep documentation and CRM records accurate and current in real time
  • Resolve emerging issues proactively to reduce disruption and support a strong customer experience
  • Prepare thorough handovers to ensure smooth continuity between shifts
  • Work Monday to Thursday from 6:00pm to 6:00am

Requirements

  • Prior experience in the tool hire industry
  • Strong customer service background with knowledge of logistics
  • Clear, effective communication skills for developing lasting relationships
  • Demonstrated ability to manage multiple tasks while maintaining close attention to detail
  • Resilience and determination in a fast-moving operational setting
  • Confidence handling challenging conversations
  • Experience resolving customer problems

Benefits

  • 25 days of annual leave plus bank holidays
  • A paid day off for your birthday each year
  • Healthcare Cashback Plan covering expenses such as dental care, optician services and sports massages
  • Flexible and hybrid working arrangements
  • Free access to the onsite head-office gym
  • Opportunities for training and professional development
  • Discounts and cashback through the perks platform
  • Flexible benefits, including the option to buy additional holiday

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