Ventures Lab
Ventures Lab
Ventures Lab dezvoltă tehnologii și servicii gestionate pentru companii din domeniile jocurilor de noroc online, fintechului și serviciilor bancare. Oferta sa de pariuri sportive și jocuri online include o platformă proprie pentru operarea unei case de pariuri sportive și a unui cazinou, susținută de instrumente pentru serviciul clienți, marketing, CRM și business intelligence. Compania oferă, de asemenea, opțiuni de procesare a plăților, controale antifraudă și infrastructură pentru găzduire și gestionarea rețelelor. Ventures Lab colaborează cu parteneri care doresc să dezvolte sau să extindă operațiuni de jocuri de noroc online, oferind soluții adaptabile la diferite nevoi de afaceri.

Norwegian-Speaking Customer Support Adviser

Support Norwegian-speaking online gaming customers through chat, email and phone, handling payments, identity checks, escalations and player activity.

Descriere

  • Respond to customer enquiries across inbound and outbound chat, email and phone channels
  • Ask focused questions to gather the information needed to help customers
  • Resolve issues through negotiation and appropriate actions to prevent escalation
  • Identify opportunities to generate revenue
  • Enter customer and case information accurately
  • Manage time in line with resource plans
  • Coordinate with colleagues to obtain missing information
  • Meet team and operational sales and service KPIs and role expectations
  • Handle customer escalations with empathy
  • Work with back-office teams, internal tools and third-party game providers to resolve queries
  • Help customers with credit card, bank transfer, e-wallet, cryptocurrency and Paysafe payment issues
  • Guide customers through KYC checks in partnership with the Risk team
  • Collaborate with VIP, Marketing and Risk and Payments departments
  • Apply bonuses and free spins to customer accounts
  • Engage customers to encourage player activity
  • Support the creation, implementation and ongoing operation of Information Security Management System processes
  • Carry out other role-related duties assigned by the CEO and managers

Cerințe

  • Experience in customer support or a similar customer-facing role is preferred
  • Fluent spoken and written Norwegian and English
  • Ability to listen actively, empathize and communicate with customers from varied backgrounds and with different levels of technical knowledge
  • Strong problem-solving and critical-thinking abilities
  • Proficiency with customer support software, CRM systems and related tools
  • Flexibility to adapt in a fast-paced, changing environment
  • Strong organization and attention to detail
  • Ability to work independently and collaboratively as part of a team
  • Availability for shifts between 07:00 and 23:00 GMT+1, Monday to Sunday, including morning and afternoon shifts
  • Positive attitude, patience and a strong desire to help customers

Beneficii

  • Salary aligned with skills and experience
  • Performance-based bonus structure tied to set targets and individual results
  • Full-time employment
  • Flexible schedule, with weekend and holiday work when required

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Deschide