Ventures Lab
Ventures Lab
Ventures Lab builds technology and managed services for businesses in iGaming, fintech, and banking. Its online sports betting and gaming offering includes a proprietary platform for sportsbook and casino operations, supported by customer service, marketing, CRM, and business intelligence tools. The company also provides payment processing options, fraud controls, and hosting and network management infrastructure. Ventures Lab works with partners looking to develop or expand iGaming operations, with solutions that can be adapted to different business needs.

Norwegian-Speaking Customer Support Adviser

Support Norwegian-speaking online gaming customers through chat, email and phone, handling payments, identity checks, escalations and player activity.

विवरण

  • Respond to customer enquiries across inbound and outbound chat, email and phone channels
  • Ask focused questions to gather the information needed to help customers
  • Resolve issues through negotiation and appropriate actions to prevent escalation
  • Identify opportunities to generate revenue
  • Enter customer and case information accurately
  • Manage time in line with resource plans
  • Coordinate with colleagues to obtain missing information
  • Meet team and operational sales and service KPIs and role expectations
  • Handle customer escalations with empathy
  • Work with back-office teams, internal tools and third-party game providers to resolve queries
  • Help customers with credit card, bank transfer, e-wallet, cryptocurrency and Paysafe payment issues
  • Guide customers through KYC checks in partnership with the Risk team
  • Collaborate with VIP, Marketing and Risk and Payments departments
  • Apply bonuses and free spins to customer accounts
  • Engage customers to encourage player activity
  • Support the creation, implementation and ongoing operation of Information Security Management System processes
  • Carry out other role-related duties assigned by the CEO and managers

आवश्यकताएँ

  • Experience in customer support or a similar customer-facing role is preferred
  • Fluent spoken and written Norwegian and English
  • Ability to listen actively, empathize and communicate with customers from varied backgrounds and with different levels of technical knowledge
  • Strong problem-solving and critical-thinking abilities
  • Proficiency with customer support software, CRM systems and related tools
  • Flexibility to adapt in a fast-paced, changing environment
  • Strong organization and attention to detail
  • Ability to work independently and collaboratively as part of a team
  • Availability for shifts between 07:00 and 23:00 GMT+1, Monday to Sunday, including morning and afternoon shifts
  • Positive attitude, patience and a strong desire to help customers

लाभ

  • Salary aligned with skills and experience
  • Performance-based bonus structure tied to set targets and individual results
  • Full-time employment
  • Flexible schedule, with weekend and holiday work when required

संबंधित नौकरियाँ

AKQA

Senior Freelance Designer, Digital Campaigns

AKQA

Create digital campaign concepts and polished assets for a credit card launch at AKQA/WPP, serving financial brand clients. Work across formats and channels, from early ideas through final production.

खोलें
AstraZeneca

Senior Digital Business Process and Product Lead

AstraZeneca

Lead digital products and regulated business systems supporting AstraZeneca’s cell therapy operations. Shape process roadmaps, integrations, analytics, compliance, and cross-functional delivery.

खोलें
Jamestown

Director of Event Programming and Operations

Jamestown
501 – 1,000 कर्मचारी
आतिथ्यनिर्माणविपणन

Lead event programming, sales accountability, financial performance, and operations at Jamestown’s One Times Square destination. Oversee event delivery, staff, safety, and client activation resources.

खोलें
CuspAI

Senior Events Lead at CuspAI

CuspAI

Lead CuspAI’s global events program for AI-powered materials discovery, spanning Foundry events, international roadshows and conferences. Shape partner and customer experiences while building a repeatable events function.

खोलें
CACI International Inc

CrossBeam Product Director

CACI International Inc

Lead CACI’s CrossBeam optical communications portfolio, overseeing production and product growth. Drive new business capture and team performance across aerospace and defense.

खोलें
Sikla GmbH

Customer and Sales Support Specialist

Sikla GmbH

Support Sikla UK’s technical modular support systems business in Milton Keynes, handling customer and sales enquiries from quotation through delivery. Coordinate orders, documentation, logistics, and ERP administration with customers and internal teams.

खोलें
Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

खोलें
Frühlingszwiebel

Customer Support and E-Commerce Operations Specialist

Frühlingszwiebel

Support customers and coordinate e-commerce operations for Frühlingszwiebel, a healthy nutrition startup. The role spans Shopify workflows, fulfillment, and operational projects.

खोलें
Konecta

Remote Customer Service Agent — Peru

Konecta

Provide customer support remotely for Konecta, helping businesses connect with their customers. The role offers work from home, fixed pay, commissions, and full payroll benefits.

खोलें