TELUS Digital
TELUS Digital
TELUS Digital este o companie de consultanță digitală care ajută brandurile globale să dezvolte experiențe și platforme digitale bazate pe inteligență artificială. Echipele sale multidisciplinare reunesc designul centrat pe oameni, cercetarea experienței utilizatorilor, ingineria software, arhitectura, știința datelor, inteligența artificială generativă, marketingul digital și livrarea produselor. Compania dezvoltă și Fuel iX™, un motor de inteligență artificială generativă pentru companii, conceput pentru a ajuta organizațiile să ducă inițiativele de inteligență artificială în producție. Abordarea TELUS Digital în materie de recrutare pune accent pe colaborare, oportunități globale și accesibilitate.

Manager, Solutions Architecture – Amazon Connect & Zendesk (Toronto Hybrid) | TELUS Digital

Lead cloud contact center solution architecture for TELUS Digital, specializing in Amazon Connect and Zendesk. Guide technical pre-sales through demonstrations, proofs of concept, and customer solution design.

Descriere

  • Architect end-to-end contact center solutions using Amazon Connect and Zendesk capabilities
  • Guide pre-sales work from discovery and solution design through demonstrations, proofs of concept, and technical workshops
  • Collaborate with sales and delivery teams to scope, estimate, and develop proposals throughout the sales cycle
  • Lead the technical direction of customer engagements
  • Develop detailed solution architectures and technical documentation for complex customer environments
  • Track developments in Amazon Connect, Zendesk, and the wider cloud contact center market
  • Advise internal teams and customers on technical solutions
  • Collaborate across TELUS Digital to integrate Data & AI and digital product development technologies into client solutions

Cerințe

  • 3–5 years of experience in solution architecture, pre-sales engineering, or technical consulting focused on cloud technologies
  • Strong knowledge of Zendesk Contact Center, Amazon Connect, AWS services, or comparable cloud contact center platforms
  • Experience with CRM systems, omnichannel customer engagement platforms, and contact center operations
  • Strong communication skills and the ability to present complex technical ideas to both technical and non-technical audiences
  • Demonstrated success designing and implementing large-scale cloud solutions
  • Strong analytical and problem-solving abilities with close attention to detail
  • Bachelor’s degree in Computer Science, Information Technology, or a related discipline is preferred but not required
  • AWS certifications such as Solutions Architect or DevOps Engineer are advantageous
  • Practical experience with Zendesk or a comparable customer engagement platform is advantageous
  • Knowledge of AI and machine learning use cases in customer experience is advantageous
  • Experience with API integrations and data migration is advantageous
  • Knowledge of telecommunications protocols and voice technologies is advantageous
  • Familiarity with agile methods and project management practices is advantageous

Beneficii

  • Flexible hybrid or remote working options
  • Access to Work From Near hybrid offices in Toronto or Vancouver
  • Consideration for Work From Anywhere remote arrangements
  • Inclusive and diverse workplace
  • Equal opportunity employment

Locuri de muncă similare

FHI 360

Associate Director of Procurement, Administration and Logistics

FHI 360

Leads procurement, administration, logistics, and operations for FHI 360’s country office in the Democratic Republic of the Congo. Supervises functional leads and maintains compliance with donor, government, and supply chain requirements.

Deschide
Expivia Interaction Marketing Group Inc.

Healthcare Call Center Representative

Expivia Interaction Marketing Group Inc.

Assist members with health savings and benefit accounts through phone, chat, and email. The role includes three weeks of paid, in-person training in Erie, Pennsylvania, before moving to a hybrid schedule.

Deschide