TELUS Digital
TELUS Digital
TELUS Digital एक डिजिटल परामर्श कंपनी है, जो वैश्विक ब्रांडों को AI-सक्षम डिजिटल अनुभव और प्लेटफ़ॉर्म विकसित करने में मदद करती है। इसकी बहुविषयक टीमें मानव-केंद्रित डिज़ाइन, UX अनुसंधान, सॉफ़्टवेयर इंजीनियरिंग, आर्किटेक्चर, डेटा साइंस, जनरेटिव AI, डिजिटल मार्केटिंग और उत्पाद डिलीवरी को एक साथ लाती हैं। कंपनी Fuel iX™ भी विकसित करती है, जो एक एंटरप्राइज़ जनरेटिव AI इंजन है और संगठनों को AI पहलों को उत्पादन में लागू करने में मदद करने के लिए बनाया गया है। TELUS Digital की भर्ती प्रक्रिया सहयोग, वैश्विक अवसरों और सुगम्यता पर ज़ोर देती है।

Manager, Solutions Architecture – Amazon Connect & Zendesk (Toronto Hybrid) | TELUS Digital

Lead cloud contact center solution architecture for TELUS Digital, specializing in Amazon Connect and Zendesk. Guide technical pre-sales through demonstrations, proofs of concept, and customer solution design.

विवरण

  • Architect end-to-end contact center solutions using Amazon Connect and Zendesk capabilities
  • Guide pre-sales work from discovery and solution design through demonstrations, proofs of concept, and technical workshops
  • Collaborate with sales and delivery teams to scope, estimate, and develop proposals throughout the sales cycle
  • Lead the technical direction of customer engagements
  • Develop detailed solution architectures and technical documentation for complex customer environments
  • Track developments in Amazon Connect, Zendesk, and the wider cloud contact center market
  • Advise internal teams and customers on technical solutions
  • Collaborate across TELUS Digital to integrate Data & AI and digital product development technologies into client solutions

आवश्यकताएँ

  • 3–5 years of experience in solution architecture, pre-sales engineering, or technical consulting focused on cloud technologies
  • Strong knowledge of Zendesk Contact Center, Amazon Connect, AWS services, or comparable cloud contact center platforms
  • Experience with CRM systems, omnichannel customer engagement platforms, and contact center operations
  • Strong communication skills and the ability to present complex technical ideas to both technical and non-technical audiences
  • Demonstrated success designing and implementing large-scale cloud solutions
  • Strong analytical and problem-solving abilities with close attention to detail
  • Bachelor’s degree in Computer Science, Information Technology, or a related discipline is preferred but not required
  • AWS certifications such as Solutions Architect or DevOps Engineer are advantageous
  • Practical experience with Zendesk or a comparable customer engagement platform is advantageous
  • Knowledge of AI and machine learning use cases in customer experience is advantageous
  • Experience with API integrations and data migration is advantageous
  • Knowledge of telecommunications protocols and voice technologies is advantageous
  • Familiarity with agile methods and project management practices is advantageous

लाभ

  • Flexible hybrid or remote working options
  • Access to Work From Near hybrid offices in Toronto or Vancouver
  • Consideration for Work From Anywhere remote arrangements
  • Inclusive and diverse workplace
  • Equal opportunity employment

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