Dockwa

11 – 50 Angajați

Dockwa dezvoltă software de management al porturilor de agrement pentru acestea și operatorii lor. Platforma reunește rezervări, contracte digitale, facturare și plăți, puncte de vânzare, operațiuni la docurile de alimentare cu combustibil, inventar, gestionarea locurilor de acostare și a spațiilor, relații cu clienții și instrumente pentru venituri. O rețea online de rezervări și atragere de potențiali clienți conectează porturile cu navigatorii, iar aplicațiile mobile, integrările și rapoartele ajută echipele să gestioneze operațiunile zilnice și activitatea oaspeților. Dockwa activează în logistică, turism și ospitalitate; profilul furnizat nu include detalii specifice despre recrutare.

Locurile de muncă ale companiei

Dockwa Implementation Specialist (Remote, United States)

Onboard marina customers to Dockwa’s marine software, from initial setup through go-live. Coordinate configuration, data migration, integrations, training, and customer feedback.

acum 3 săptămâni

Statele Unite ale Americii Remote Normă întreagă Nivel mediu Senior Limbă Obligatorie: engleză Specialist implementare Succesul clienților

Descriere

Lead marina customers through product setup, system integrations, and go-live preparation
Transfer and configure customer data, including rates, inventory, contracts, and dock maps
Set up point-of-sale systems and modular features such as Service, Rentals, and Fuel
Track implementation schedules and deliver timely go-lives with minimal disruption for customers
Adapt onboarding to each customer’s size, needs, and technical experience
Run training sessions that support product adoption and effective operations
Develop and improve training materials, onboarding guides, and Help Center content
Teach marina staff product best practices
Create customer resources that encourage self-service and reduce support needs
Gather and synthesize customer feedback to inform product improvements and roadmap priorities
Work with Product, Sales, Support, and Marina Success Managers
Create and refine implementation playbooks for different customer groups and product tiers
Spot implementation challenges and propose process improvements
Oversee several implementations at once while maintaining quality and attention to detail

Cerințe

At least four years in implementation, onboarding, customer success, or a similar customer-facing role; SaaS or technology experience is preferred
Strong organizational ability and a track record of managing multiple complex projects at once
Excellent communication and training skills, including the ability to explain technical concepts to nontechnical audiences
Experience using CRM and implementation tools; Salesforce is strongly preferred
Careful, detail-focused work with data migration, system setup, and customer documentation
Ability to manage competing priorities, adapt quickly, and work in a fast-paced setting
Interest in technology, boating, hospitality, or operations is a plus

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Dockwa Implementation Specialist (Remote, United States)

Onboard marina customers to Dockwa’s marine software, from initial setup through go-live. Coordinate configuration, data migration, integrations, training, and customer feedback.

Descriere

Cerințe

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