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Dockwa
Dockwa
11 – 50 Employees
HospitalityLogisticsTravel
Dockwa develops marina management software for marinas and their operators. Its platform brings together reservations, digital contracts, billing and payments, point-of-sale, fuel dock operations, inventory, slip and space management, customer relationships, and revenue tools. An online booking and lead network connects marinas with boaters, while mobile apps, integrations, and reporting help teams manage day-to-day operations and guest activity. Dockwa works across logistics, travel, and hospitality; the provided profile does not include specific hiring details.
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Dockwa Implementation Specialist (Remote, United States)

Onboard marina customers to Dockwa’s marine software, from initial setup through go-live. Coordinate configuration, data migration, integrations, training, and customer feedback.

USUnited StatesRemoteFull-timeMiddleSeniorEnglish RequiredCustomer SuccessImplementation Specialist

Description

  • Lead marina customers through product setup, system integrations, and go-live preparation
  • Transfer and configure customer data, including rates, inventory, contracts, and dock maps
  • Set up point-of-sale systems and modular features such as Service, Rentals, and Fuel
  • Track implementation schedules and deliver timely go-lives with minimal disruption for customers
  • Adapt onboarding to each customer’s size, needs, and technical experience
  • Run training sessions that support product adoption and effective operations
  • Develop and improve training materials, onboarding guides, and Help Center content
  • Teach marina staff product best practices
  • Create customer resources that encourage self-service and reduce support needs
  • Gather and synthesize customer feedback to inform product improvements and roadmap priorities
  • Work with Product, Sales, Support, and Marina Success Managers
  • Create and refine implementation playbooks for different customer groups and product tiers
  • Spot implementation challenges and propose process improvements
  • Oversee several implementations at once while maintaining quality and attention to detail

Requirements

  • At least four years in implementation, onboarding, customer success, or a similar customer-facing role; SaaS or technology experience is preferred
  • Strong organizational ability and a track record of managing multiple complex projects at once
  • Excellent communication and training skills, including the ability to explain technical concepts to nontechnical audiences
  • Experience using CRM and implementation tools; Salesforce is strongly preferred
  • Careful, detail-focused work with data migration, system setup, and customer documentation
  • Ability to manage competing priorities, adapt quickly, and work in a fast-paced setting
  • Interest in technology, boating, hospitality, or operations is a plus

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