Dockwa

11 – 50 Қызметкерлер

Dockwa develops marina management software for marinas and their operators. Its platform brings together reservations, digital contracts, billing and payments, point-of-sale, fuel dock operations, inventory, slip and space management, customer relationships, and revenue tools. An online booking and lead network connects marinas with boaters, while mobile apps, integrations, and reporting help teams manage day-to-day operations and guest activity. Dockwa works across logistics, travel, and hospitality; the provided profile does not include specific hiring details.

Компаниядағы жұмыс орындары

Dockwa Implementation Specialist (Remote, United States)

Onboard marina customers to Dockwa’s marine software, from initial setup through go-live. Coordinate configuration, data migration, integrations, training, and customer feedback.

3 апта бұрын

Америка Құрама Штаттары Қашықтан Толық жұмыс күні Орта деңгей Аға маман Қажетті Тіл: ағылшын тілі Іске асыру жөніндегі маман Клиенттердің табысы

Сипаттама

Lead marina customers through product setup, system integrations, and go-live preparation
Transfer and configure customer data, including rates, inventory, contracts, and dock maps
Set up point-of-sale systems and modular features such as Service, Rentals, and Fuel
Track implementation schedules and deliver timely go-lives with minimal disruption for customers
Adapt onboarding to each customer’s size, needs, and technical experience
Run training sessions that support product adoption and effective operations
Develop and improve training materials, onboarding guides, and Help Center content
Teach marina staff product best practices
Create customer resources that encourage self-service and reduce support needs
Gather and synthesize customer feedback to inform product improvements and roadmap priorities
Work with Product, Sales, Support, and Marina Success Managers
Create and refine implementation playbooks for different customer groups and product tiers
Spot implementation challenges and propose process improvements
Oversee several implementations at once while maintaining quality and attention to detail

Талаптар

At least four years in implementation, onboarding, customer success, or a similar customer-facing role; SaaS or technology experience is preferred
Strong organizational ability and a track record of managing multiple complex projects at once
Excellent communication and training skills, including the ability to explain technical concepts to nontechnical audiences
Experience using CRM and implementation tools; Salesforce is strongly preferred
Careful, detail-focused work with data migration, system setup, and customer documentation
Ability to manage competing priorities, adapt quickly, and work in a fast-paced setting
Interest in technology, boating, hospitality, or operations is a plus

Ұқсас жұмыс орындары

51 – 200 Қызметкерлер

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Dockwa Implementation Specialist (Remote, United States)

Onboard marina customers to Dockwa’s marine software, from initial setup through go-live. Coordinate configuration, data migration, integrations, training, and customer feedback.

Сипаттама

Талаптар

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