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City Wide Facility Solutions Jacksonville
City Wide Facility Solutions Jacksonville
51 – 200 Angajați
Asistență medicalăConstrucțiiLogistică
City Wide Facility Solutions Jacksonville oferă servicii integrate de administrare a facilităților pentru organizațiile care au nevoie de asistență de încredere în domeniul curățeniei, serviciilor de întreținere și mentenanței. Oferta sa include peste 20 de servicii pentru facilități, coordonate printr-un singur punct de contact care ajută la gestionarea comunicării și a proiectelor de la început până la final. Compania deservește medii diverse, inclusiv reprezentanțe auto, camere curate, birouri comerciale și unități medicale, ca parte a prezenței City Wide în Statele Unite și Canada.
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Locurile de muncă ale companiei

Director of Enterprise Account Management - Remote Kansas

Lead enterprise account teams, strengthen client retention, and drive revenue growth across City Wide’s building-maintenance franchise network. Coach cross-functional teams and develop strategic partnerships with enterprise clients.

USStatele Unite ale AmericiiKSKansasRemoteNormă întreagăLiderLimbă Obligatorie: englezăManager de conturiVânzări

Descriere

  • Lead and develop Enterprise Account Managers, Customer Service Representatives, and Data Analysts.
  • Recruit, onboard, train, coach, and mentor team members.
  • Run weekly team meetings and hold regular one-on-one coaching sessions.
  • Retain key client relationships while identifying opportunities for expansion and revenue growth.
  • Develop lasting relationships with enterprise client decision-makers and stakeholders.
  • Coordinate communication between enterprise clients and franchise teams.
  • Address escalated client concerns and guide them toward resolution.
  • Coach franchise partners and operations teams in service recovery, issue resolution, retention, and account growth.
  • Lead and support Quarterly Business Reviews and strategic client discussions.
  • Maintain accurate CRM records for account activity, service plans, and operational plans.
  • Manage Master Service Agreement terms, renewals, price increases, and contractual obligations.
  • Evaluate account and department performance, identify trends, and adjust strategies.
  • Collaborate with Franchise Support, Legal, Operations, and Marketing.
  • Enhance policies, procedures, workflows, and service-delivery practices.
  • Travel up to 30% to support client relationships, franchise teams, and business priorities.
  • Complete additional duties as assigned.

Cerințe

  • Bachelor’s degree or equivalent experience in B2B sales, account management, customer success, business development, or a related discipline.
  • Experience managing, coaching, and developing client-facing teams.
  • Proven ability to retain and expand complex B2B client relationships.
  • Strong written and verbal communication abilities.
  • Ability to establish trust and credibility with clients, team members, franchise partners, and internal stakeholders.
  • Strong judgment and decision-making capability.
  • Ability to stay composed and professional during challenging or escalated situations.
  • Genuine interest in training, mentoring, and supporting others’ success.
  • Highly organized, dependable, and effective at managing time and priorities.
  • Experience with CRM platforms and accurate documentation of account activity, client communications, and opportunities.
  • Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
  • Positive, helpful, and service-oriented approach.

Beneficii

  • Bonus compensation
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability insurance
  • Long-term disability insurance
  • Paid time off (PTO)
  • 401(k) plan
  • Flexible work environment
  • Ongoing learning and professional development
  • Paid time to support charities of choice

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