City Wide Facility Solutions Jacksonville
City Wide Facility Solutions Jacksonville
City Wide Facility Solutions Jacksonville сенімді тазалау, клининг және техникалық қызмет көрсету қолдауын қажет ететін ұйымдарға нысандарды кешенді басқару қызметтерін ұсынады. Компанияның қызмет түрлері 20-дан астам нысан қызметін қамтиды. Олар байланыс пен жобаларды басынан аяғына дейін басқаруға көмектесетін бірыңғай байланыс нүктесі арқылы үйлестіріледі. Компания City Wide-тың АҚШ пен Канададағы қызметінің бір бөлігі ретінде автосалондарға, таза бөлмелерге, коммерциялық кеңселерге және медициналық нысандарға қоса, әртүрлі ортадағы ұйымдарға қызмет көрсетеді.

Director of Enterprise Account Management - Remote Kansas

Lead enterprise account teams, strengthen client retention, and drive revenue growth across City Wide’s building-maintenance franchise network. Coach cross-functional teams and develop strategic partnerships with enterprise clients.

Сипаттама

  • Lead and develop Enterprise Account Managers, Customer Service Representatives, and Data Analysts.
  • Recruit, onboard, train, coach, and mentor team members.
  • Run weekly team meetings and hold regular one-on-one coaching sessions.
  • Retain key client relationships while identifying opportunities for expansion and revenue growth.
  • Develop lasting relationships with enterprise client decision-makers and stakeholders.
  • Coordinate communication between enterprise clients and franchise teams.
  • Address escalated client concerns and guide them toward resolution.
  • Coach franchise partners and operations teams in service recovery, issue resolution, retention, and account growth.
  • Lead and support Quarterly Business Reviews and strategic client discussions.
  • Maintain accurate CRM records for account activity, service plans, and operational plans.
  • Manage Master Service Agreement terms, renewals, price increases, and contractual obligations.
  • Evaluate account and department performance, identify trends, and adjust strategies.
  • Collaborate with Franchise Support, Legal, Operations, and Marketing.
  • Enhance policies, procedures, workflows, and service-delivery practices.
  • Travel up to 30% to support client relationships, franchise teams, and business priorities.
  • Complete additional duties as assigned.

Талаптар

  • Bachelor’s degree or equivalent experience in B2B sales, account management, customer success, business development, or a related discipline.
  • Experience managing, coaching, and developing client-facing teams.
  • Proven ability to retain and expand complex B2B client relationships.
  • Strong written and verbal communication abilities.
  • Ability to establish trust and credibility with clients, team members, franchise partners, and internal stakeholders.
  • Strong judgment and decision-making capability.
  • Ability to stay composed and professional during challenging or escalated situations.
  • Genuine interest in training, mentoring, and supporting others’ success.
  • Highly organized, dependable, and effective at managing time and priorities.
  • Experience with CRM platforms and accurate documentation of account activity, client communications, and opportunities.
  • Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
  • Positive, helpful, and service-oriented approach.

Артықшылықтар

  • Bonus compensation
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability insurance
  • Long-term disability insurance
  • Paid time off (PTO)
  • 401(k) plan
  • Flexible work environment
  • Ongoing learning and professional development
  • Paid time to support charities of choice

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