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Credit Acceptance
Credit Acceptance
1.001 – 5.000 Angajați
Sponsor pentru viza H1BFinanțeFintechIndustria auto
Credit Acceptance oferă finanțare auto printr-o rețea națională de dealeri, deservind consumatori cu diverse profiluri de credit, inclusiv persoane cu un istoric de credit limitat sau deteriorat. Serviciile sale includ finanțarea vehiculelor, precalificarea care nu afectează scorul de credit al clientului și instrumente financiare precum calculatoarele pentru rate și prețuri auto. Prin combinarea creditării auto cu resurse educaționale, compania urmărește să ajute mai multe persoane să aibă acces la transport fiabil și să ia decizii informate cu privire la opțiunile lor financiare.
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Locurile de muncă ale companiei

Director of Consumer Digital Experience at Credit Acceptance - Remote

Lead the digital experience across Credit Acceptance’s website, mobile app, customer portal, and payment systems. Shape product strategy for a vehicle-financing company serving consumers with credit challenges.

USStatele Unite ale AmericiiMIMichigan
229.500 $ – 267.750 $ / an
RemoteNormă întreagăLiderLimbă Obligatorie: englezăComerț electronic

Descriere

  • Set the target state and multi-year strategy for the consumer digital experience
  • Manage a prioritized roadmap spanning the website, mobile app, web portal, and payments
  • Increase digital engagement, collection rates, and cost efficiency
  • Establish and maintain consistent experience standards across digital channels
  • Collaborate with Consumer Acquisition and Customer Loyalty & Retention to turn business opportunities into digital solutions
  • Prioritize competing roadmap requests according to value and available capacity
  • Lead website conversion optimization across prequalification, dealer search, marketplace experiences, lead capture, and dealer matching
  • Direct app and portal self-service initiatives, benefits delivery, progress tracking, next-loan re-entry, and efforts to reduce assisted contacts
  • Oversee the complete digital payments experience, including payment methods, processing, retries, recovery, governance, compliance, and external partners
  • Develop shared capabilities such as unified login and customer profiles, notifications, personalization, and marketing technology integrations
  • Establish success metrics and value expectations, manage release timelines and build plans, and evaluate results
  • Recruit, lead, and develop a high-performing product, design, and digital organization
  • Report to the Vice President of Marketing
  • Collaborate with marketing, product, engineering, servicing, analytics, compliance, and vendor teams
  • Carry out additional responsibilities as assigned

Cerințe

  • Bachelor’s degree in marketing, business, product management, or a related discipline, or equivalent experience
  • At least 10 years of experience in digital product, digital customer experience, or ecommerce
  • A minimum of five years in a leadership position
  • Demonstrated success managing consumer-facing websites and mobile apps and the business results they produce
  • Experience leading product managers and designers across multiple product surfaces
  • Experience owning or substantially influencing budget and investment decisions for a function or program
  • Experience operating experimentation programs and applying quantitative and qualitative data to guide strategy and assess impact
  • Experience coordinating engineering, design, and vendor partners to deliver roadmaps on a reliable schedule
  • Demonstrated ability to present to and influence senior and executive stakeholders
  • Strong written and verbal communication abilities
  • The required degree must come from a higher-education institution accredited by the Council for Higher Education Accreditation or an equivalent accrediting body
  • Must be authorized to work legally for Credit Acceptance without current or future sponsorship, including H-1B, H-4, or F-1 OPT status
  • MBA or another advanced degree preferred
  • Experience in financial services, fintech, or subprime or near-prime lending preferred
  • Experience with digital payments, billing, or account-servicing platforms preferred
  • Experience with marketplace, ecommerce, or vehicle-retailing products preferred
  • Experience with AI-assisted service experiences and containment economics preferred

Beneficii

  • 401(k) matching
  • Adoption assistance
  • Parental leave
  • Tuition reimbursement
  • Comprehensive medical, dental, and vision coverage
  • Additional nonstandard benefits
  • Work-from-home arrangement
  • Occasional planned travel to the Southfield, Michigan office may be required
  • Annual bonus plan

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