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Credit Acceptance
Credit Acceptance
1,001 – 5,000 Employees
H1B Visa SponsorAutomotiveFinanceFintech
Credit Acceptance provides auto financing through a nationwide dealer network, serving consumers across a range of credit backgrounds, including those with limited or damaged credit histories. Its services include vehicle financing, pre-qualification that does not affect a customer’s credit score, and financial tools such as payment and auto price calculators. By combining automotive lending with educational resources, the company aims to help more people access reliable transportation and make informed decisions about their financial options.
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Director of Consumer Digital Experience at Credit Acceptance - Remote

Lead the digital experience across Credit Acceptance’s website, mobile app, customer portal, and payment systems. Shape product strategy for a vehicle-financing company serving consumers with credit challenges.

USUnited StatesMIMichigan
$229,500 – $267,750 / year
RemoteFull-timeLeadEnglish RequiredEcommerce

Description

  • Set the target state and multi-year strategy for the consumer digital experience
  • Manage a prioritized roadmap spanning the website, mobile app, web portal, and payments
  • Increase digital engagement, collection rates, and cost efficiency
  • Establish and maintain consistent experience standards across digital channels
  • Collaborate with Consumer Acquisition and Customer Loyalty & Retention to turn business opportunities into digital solutions
  • Prioritize competing roadmap requests according to value and available capacity
  • Lead website conversion optimization across prequalification, dealer search, marketplace experiences, lead capture, and dealer matching
  • Direct app and portal self-service initiatives, benefits delivery, progress tracking, next-loan re-entry, and efforts to reduce assisted contacts
  • Oversee the complete digital payments experience, including payment methods, processing, retries, recovery, governance, compliance, and external partners
  • Develop shared capabilities such as unified login and customer profiles, notifications, personalization, and marketing technology integrations
  • Establish success metrics and value expectations, manage release timelines and build plans, and evaluate results
  • Recruit, lead, and develop a high-performing product, design, and digital organization
  • Report to the Vice President of Marketing
  • Collaborate with marketing, product, engineering, servicing, analytics, compliance, and vendor teams
  • Carry out additional responsibilities as assigned

Requirements

  • Bachelor’s degree in marketing, business, product management, or a related discipline, or equivalent experience
  • At least 10 years of experience in digital product, digital customer experience, or ecommerce
  • A minimum of five years in a leadership position
  • Demonstrated success managing consumer-facing websites and mobile apps and the business results they produce
  • Experience leading product managers and designers across multiple product surfaces
  • Experience owning or substantially influencing budget and investment decisions for a function or program
  • Experience operating experimentation programs and applying quantitative and qualitative data to guide strategy and assess impact
  • Experience coordinating engineering, design, and vendor partners to deliver roadmaps on a reliable schedule
  • Demonstrated ability to present to and influence senior and executive stakeholders
  • Strong written and verbal communication abilities
  • The required degree must come from a higher-education institution accredited by the Council for Higher Education Accreditation or an equivalent accrediting body
  • Must be authorized to work legally for Credit Acceptance without current or future sponsorship, including H-1B, H-4, or F-1 OPT status
  • MBA or another advanced degree preferred
  • Experience in financial services, fintech, or subprime or near-prime lending preferred
  • Experience with digital payments, billing, or account-servicing platforms preferred
  • Experience with marketplace, ecommerce, or vehicle-retailing products preferred
  • Experience with AI-assisted service experiences and containment economics preferred

Benefits

  • 401(k) matching
  • Adoption assistance
  • Parental leave
  • Tuition reimbursement
  • Comprehensive medical, dental, and vision coverage
  • Additional nonstandard benefits
  • Work-from-home arrangement
  • Occasional planned travel to the Southfield, Michigan office may be required
  • Annual bonus plan

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