NCC Group

1.001 – 5.000 Angajați

NCC Group este o companie globală de securitate cibernetică și consultanță care ajută companiile și guvernele să gestioneze riscurile digitale, să își îmbunătățească reziliența și să protejeze activele esențiale. Serviciile sale includ răspunsul la incidente și criminalistica digitală, testarea penetrării și asigurarea tehnică, securitatea gestionată, inclusiv MXDR și gestionarea vulnerabilităților, programe de recompense pentru identificarea vulnerabilităților, informații despre amenințări, precum și consultanță și implementare în domeniul securității. NCC Group activează și în domenii specializate precum cloud, tehnologie operațională, criptografie și blockchain, precum și securitatea lanțului de aprovizionare. Compania descrie o capacitate de răspuns la incidente disponibilă 24 de ore din 24, 7 zile din 7, o echipă globală de peste 2.000 de colegi și parteneriate în industrie și în sectorul guvernamental.

Locurile de muncă ale companiei

Cybersecurity Service Delivery Manager — Hybrid Australia

NCC Group is seeking a Service Delivery Manager to connect its Security Operations Centre with APAC clients. The role covers cybersecurity service delivery, client governance, escalations, SLA alignment, and continuous improvement.

acum 6 zile

Australia Hibrid Normă întreagă Junior Nu este necesară o diplomă Limbă Obligatorie: engleză Manager

Securitate cibernetică

Descriere

Connect the technical Security Operations Centre with clients across the Asia Pacific region
Maintain high service delivery standards while upholding stringent security requirements
Advise client cybersecurity teams and IT leaders as a trusted service partner
Manage the client lifecycle from onboarding and governance through incident escalation and service improvement
Develop and sustain effective relationships with allocated clients
Grow the value of managed contracts to strengthen clients’ cybersecurity capabilities
Lead formal and ad-hoc client meetings, including onsite service reviews
Respond to service enquiries and coordinate issue escalations
Work in close partnership with the account management team
Verify that delivered services consistently meet contracted SLAs
Review service usage and clients’ perceived value from the service
Own and improve overall client satisfaction

Cerințe

At least one year of cybersecurity experience
Interest in or working knowledge of IT and cybersecurity
A well-defined approach to managing client relationships
ITIL Foundation certification may be advantageous
Background in a customer-facing position
Availability to travel to client sites when required
Strong verbal and written communication skills

Beneficii

Superannuation
20 days of annual leave
10 days of sick and carers leave
One day of marriage or civil partnership leave
One day of moving home leave
Employee Assistance Program offering confidential counselling 24 hours a day, seven days a week
Free Employee Assistance Program support for up to six sessions per calendar year for you and your immediate family
Learning, development, and career progression opportunities
Wellness programs
Flexible working arrangements
Inclusive and supportive workplace

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Cybersecurity Service Delivery Manager — Hybrid Australia

NCC Group is seeking a Service Delivery Manager to connect its Security Operations Centre with APAC clients. The role covers cybersecurity service delivery, client governance, escalations, SLA alignment, and continuous improvement.

Descriere

Cerințe

Beneficii

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