NCC Group
NCC Group
1,001 – 5,000 Employees
B2BConsultingCybersecurity
NCC Group is a global cybersecurity and consulting company that helps businesses and governments manage digital risk, improve resilience, and protect critical assets. Its services span incident response and digital forensics, penetration testing and technical assurance, managed security including MXDR and vulnerability management, bug bounty programs, threat intelligence, and security consulting and implementation. NCC Group also works across specialist areas such as cloud, operational technology, cryptography and blockchain, and supply chain security. The company describes a 24/7 incident response capability, a global team of more than 2,000 colleagues, and partnerships across industry and government.

Cybersecurity Service Delivery Manager — Hybrid Australia

NCC Group is seeking a Service Delivery Manager to connect its Security Operations Centre with APAC clients. The role covers cybersecurity service delivery, client governance, escalations, SLA alignment, and continuous improvement.

Description

  • Connect the technical Security Operations Centre with clients across the Asia Pacific region
  • Maintain high service delivery standards while upholding stringent security requirements
  • Advise client cybersecurity teams and IT leaders as a trusted service partner
  • Manage the client lifecycle from onboarding and governance through incident escalation and service improvement
  • Develop and sustain effective relationships with allocated clients
  • Grow the value of managed contracts to strengthen clients’ cybersecurity capabilities
  • Lead formal and ad-hoc client meetings, including onsite service reviews
  • Respond to service enquiries and coordinate issue escalations
  • Work in close partnership with the account management team
  • Verify that delivered services consistently meet contracted SLAs
  • Review service usage and clients’ perceived value from the service
  • Own and improve overall client satisfaction

Requirements

  • At least one year of cybersecurity experience
  • Interest in or working knowledge of IT and cybersecurity
  • A well-defined approach to managing client relationships
  • ITIL Foundation certification may be advantageous
  • Background in a customer-facing position
  • Availability to travel to client sites when required
  • Strong verbal and written communication skills

Benefits

  • Superannuation
  • 20 days of annual leave
  • 10 days of sick and carers leave
  • One day of marriage or civil partnership leave
  • One day of moving home leave
  • Employee Assistance Program offering confidential counselling 24 hours a day, seven days a week
  • Free Employee Assistance Program support for up to six sessions per calendar year for you and your immediate family
  • Learning, development, and career progression opportunities
  • Wellness programs
  • Flexible working arrangements
  • Inclusive and supportive workplace

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