NCC Group
NCC Group
NCC Group एक वैश्विक साइबर सुरक्षा और परामर्श कंपनी है, जो व्यवसायों और सरकारों को डिजिटल जोखिम का प्रबंधन करने, अपनी लचीलापन क्षमता बढ़ाने और महत्वपूर्ण परिसंपत्तियों की सुरक्षा करने में मदद करती है। इसकी सेवाओं में घटना प्रतिक्रिया और डिजिटल फॉरेंसिक, पैठ परीक्षण और तकनीकी आश्वासन, MXDR और भेद्यता प्रबंधन सहित प्रबंधित सुरक्षा, बग बाउंटी कार्यक्रम, खतरा खुफिया, तथा सुरक्षा परामर्श और कार्यान्वयन शामिल हैं। NCC Group क्लाउड, परिचालन प्रौद्योगिकी, क्रिप्टोग्राफी और ब्लॉकचेन, तथा आपूर्ति श्रृंखला सुरक्षा जैसे विशेषज्ञ क्षेत्रों में भी काम करती है। कंपनी चौबीसों घंटे घटना प्रतिक्रिया क्षमता, 2,000 से अधिक सहयोगियों वाली वैश्विक टीम और उद्योग तथा सरकार के साथ साझेदारियों का उल्लेख करती है।

Cybersecurity Service Delivery Manager — Hybrid Australia

NCC Group is seeking a Service Delivery Manager to connect its Security Operations Centre with APAC clients. The role covers cybersecurity service delivery, client governance, escalations, SLA alignment, and continuous improvement.

विवरण

  • Connect the technical Security Operations Centre with clients across the Asia Pacific region
  • Maintain high service delivery standards while upholding stringent security requirements
  • Advise client cybersecurity teams and IT leaders as a trusted service partner
  • Manage the client lifecycle from onboarding and governance through incident escalation and service improvement
  • Develop and sustain effective relationships with allocated clients
  • Grow the value of managed contracts to strengthen clients’ cybersecurity capabilities
  • Lead formal and ad-hoc client meetings, including onsite service reviews
  • Respond to service enquiries and coordinate issue escalations
  • Work in close partnership with the account management team
  • Verify that delivered services consistently meet contracted SLAs
  • Review service usage and clients’ perceived value from the service
  • Own and improve overall client satisfaction

आवश्यकताएँ

  • At least one year of cybersecurity experience
  • Interest in or working knowledge of IT and cybersecurity
  • A well-defined approach to managing client relationships
  • ITIL Foundation certification may be advantageous
  • Background in a customer-facing position
  • Availability to travel to client sites when required
  • Strong verbal and written communication skills

लाभ

  • Superannuation
  • 20 days of annual leave
  • 10 days of sick and carers leave
  • One day of marriage or civil partnership leave
  • One day of moving home leave
  • Employee Assistance Program offering confidential counselling 24 hours a day, seven days a week
  • Free Employee Assistance Program support for up to six sessions per calendar year for you and your immediate family
  • Learning, development, and career progression opportunities
  • Wellness programs
  • Flexible working arrangements
  • Inclusive and supportive workplace

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