NCC Group — biznes va hukumatlarga raqamli xatarlarni boshqarish, barqarorligini oshirish hamda muhim aktivlarini himoya qilishda yordam beradigan global kiberxavfsizlik va konsalting kompaniyasi. Uning xizmatlari hodisalarga javob qaytarish va raqamli kriminalistikani, penetratsion testlar va texnik kafolatni, MXDR hamda zaifliklarni boshqarishni o‘z ichiga olgan boshqariladigan xavfsizlik xizmatlarini, xatolarni aniqlash dasturlarini, tahdidlar haqidagi razvedka ma’lumotlarini, shuningdek xavfsizlik bo‘yicha konsalting va joriy etishni qamrab oladi. NCC Group bulutli texnologiyalar, operatsion texnologiyalar, kriptografiya va blokcheyn, shuningdek ta’minot zanjiri xavfsizligi kabi ixtisoslashgan yo‘nalishlarda ham faoliyat yuritadi. Kompaniya 24/7 rejimida hodisalarga javob qaytarish imkoniyatiga ega ekanini, dunyo bo‘ylab 2 000 dan ortiq hamkasbdan iborat jamoasi va sanoat hamda hukumatlar bilan hamkorliklari mavjudligini ta’kidlaydi.
Cybersecurity Service Delivery Manager — Hybrid Australia
NCC Group is seeking a Service Delivery Manager to connect its Security Operations Centre with APAC clients. The role covers cybersecurity service delivery, client governance, escalations, SLA alignment, and continuous improvement.
Tavsif
- Connect the technical Security Operations Centre with clients across the Asia Pacific region
- Maintain high service delivery standards while upholding stringent security requirements
- Advise client cybersecurity teams and IT leaders as a trusted service partner
- Manage the client lifecycle from onboarding and governance through incident escalation and service improvement
- Develop and sustain effective relationships with allocated clients
- Grow the value of managed contracts to strengthen clients’ cybersecurity capabilities
- Lead formal and ad-hoc client meetings, including onsite service reviews
- Respond to service enquiries and coordinate issue escalations
- Work in close partnership with the account management team
- Verify that delivered services consistently meet contracted SLAs
- Review service usage and clients’ perceived value from the service
- Own and improve overall client satisfaction
Talablar
- At least one year of cybersecurity experience
- Interest in or working knowledge of IT and cybersecurity
- A well-defined approach to managing client relationships
- ITIL Foundation certification may be advantageous
- Background in a customer-facing position
- Availability to travel to client sites when required
- Strong verbal and written communication skills
Imtiyozlar
- Superannuation
- 20 days of annual leave
- 10 days of sick and carers leave
- One day of marriage or civil partnership leave
- One day of moving home leave
- Employee Assistance Program offering confidential counselling 24 hours a day, seven days a week
- Free Employee Assistance Program support for up to six sessions per calendar year for you and your immediate family
- Learning, development, and career progression opportunities
- Wellness programs
- Flexible working arrangements
- Inclusive and supportive workplace