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Everlab
Everlab
11 – 50 Angajați
Asistență medicalăConsultanțăLogistică
Everlab este o companie HealthTech aflată în stadiu incipient, axată pe asistența medicală preventivă. Compania combină cercetarea medicală, software-ul, diagnosticarea și îngrijirea coordonată de clinicieni pentru a oferi programe personalizate de gestionare a riscurilor și optimizare a sănătății. Prin modelul său de clinică susținută de tehnologie, Everlab oferă servicii de membru, consultații de telemedicină, coaching bazat pe date și planuri de îngrijire pe termen lung, sprijinite de echipe clinice la distanță. Compania dezvoltă tehnologii și trasee de îngrijire menite să îi ajute pe membri să identifice din timp riscurile pentru sănătate, să prevină bolile și să își îmbunătățească starea de bine în timp.
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Locurile de muncă ale companiei

Customer Success Representative at Everlab (Hybrid)

Guide Everlab members through healthcare consultations, conversion, payments, and onboarding. Support communications and revenue operations for personalised preventive care.

AUAustraliaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Lead Onboarding Consult and Diagnostics Review calls
  • Identify prospective members’ needs, answer questions, and address objections
  • Follow up after consultations to remove barriers to joining
  • Explain purchases, payment processes, and next steps
  • Follow up on missed appointments and callback requests
  • Manage the member journey from acceptance through completed onboarding
  • Communicate with members by phone, Google Meet, SMS, and email
  • Manage sales and payments inboxes
  • Resolve member enquiries end to end with Clinical Ops, Support, and Sales
  • Handle urgent member issues and technical problems, escalating out-of-scope matters while maintaining ownership
  • Support payment enquiries, failed payments, refunds, plan changes, upgrades, downgrades, and program exchanges
  • Process billing and account-change requests in Slack
  • Keep CRM, patient management, and platform records accurate
  • Record member questions, objections, and points of friction
  • Share actionable insights with the Reception Manager and relevant teams
  • Help develop scalable solutions, improved workflows, and automations
  • Test changes and improve onboarding, revenue operations, and member experience

Cerințe

  • Confident and customer-focused on the phone
  • Strong listening skills and an ability to ask thoughtful questions
  • Able to address objections without relying on scripts or applying pressure
  • Commercially aware and curious about barriers to conversion
  • Accurate and comfortable with detailed operational work
  • Proactive in investigating issues and following them through to resolution
  • Adaptable across member conversations, inbox management, and systems-based tasks
  • Comfortable working with ambiguity and improving processes
  • Self-directed, quick to learn, and able to document information clearly
  • Experience in sales, customer success, customer support, service, or operations is desirable
  • Complete a short video response as a required part of the application

Beneficii

  • Hybrid schedule with three days in the office
  • Flexibility to manage important commitments outside standard 9-to-5 hours
  • Full access to the Everlab health program after successfully completing probation
  • Welcoming team driven by its mission
  • Meaningful work in preventive healthcare

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