Everlab
Everlab
Everlab — профилактикалық денсаулық сақтауға бағытталған бастапқы кезеңдегі HealthTech компаниясы. Ол жекелендірілген тәуекелдерді басқару және денсаулықты оңтайландыру бағдарламаларын ұсыну үшін медициналық зерттеулерді, бағдарламалық жасақтаманы, диагностиканы және клиницистер басқаратын медициналық көмекті біріктіреді. Everlab технологиямен жабдықталған клиника үлгісі арқылы мүшелік қызметтерді, телемедицина консультацияларын, деректерге негізделген коучингті және қашықтан жұмыс істейтін клиникалық топтар қолдайтын ұзақ мерзімді күтім жоспарларын ұсынады. Компания мүшелерге денсаулыққа төнетін қауіптерді ерте анықтауға, аурулардың алдын алуға және уақыт өте келе әл-ауқатын жақсартуға көмектесетін технологиялар мен медициналық көмек көрсету үдерістерін әзірлеп жатыр.

Customer Success Representative at Everlab (Hybrid)

Guide Everlab members through healthcare consultations, conversion, payments, and onboarding. Support communications and revenue operations for personalised preventive care.

Сипаттама

  • Lead Onboarding Consult and Diagnostics Review calls
  • Identify prospective members’ needs, answer questions, and address objections
  • Follow up after consultations to remove barriers to joining
  • Explain purchases, payment processes, and next steps
  • Follow up on missed appointments and callback requests
  • Manage the member journey from acceptance through completed onboarding
  • Communicate with members by phone, Google Meet, SMS, and email
  • Manage sales and payments inboxes
  • Resolve member enquiries end to end with Clinical Ops, Support, and Sales
  • Handle urgent member issues and technical problems, escalating out-of-scope matters while maintaining ownership
  • Support payment enquiries, failed payments, refunds, plan changes, upgrades, downgrades, and program exchanges
  • Process billing and account-change requests in Slack
  • Keep CRM, patient management, and platform records accurate
  • Record member questions, objections, and points of friction
  • Share actionable insights with the Reception Manager and relevant teams
  • Help develop scalable solutions, improved workflows, and automations
  • Test changes and improve onboarding, revenue operations, and member experience

Талаптар

  • Confident and customer-focused on the phone
  • Strong listening skills and an ability to ask thoughtful questions
  • Able to address objections without relying on scripts or applying pressure
  • Commercially aware and curious about barriers to conversion
  • Accurate and comfortable with detailed operational work
  • Proactive in investigating issues and following them through to resolution
  • Adaptable across member conversations, inbox management, and systems-based tasks
  • Comfortable working with ambiguity and improving processes
  • Self-directed, quick to learn, and able to document information clearly
  • Experience in sales, customer success, customer support, service, or operations is desirable
  • Complete a short video response as a required part of the application

Артықшылықтар

  • Hybrid schedule with three days in the office
  • Flexibility to manage important commitments outside standard 9-to-5 hours
  • Full access to the Everlab health program after successfully completing probation
  • Welcoming team driven by its mission
  • Meaningful work in preventive healthcare

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