EverCommerce dezvoltă software SaaS vertical pentru economia serviciilor, deservind companii care au nevoie de instrumente practice pentru a-și administra și dezvolta operațiunile. Produsele sale B2B sprijină managementul afacerilor, facturarea electronică, plățile mobile, marketingul omnichannel și interacțiunea cu clienții. În loc să ofere o singură platformă destinată pieței de masă, EverCommerce creează soluții adaptate fiecărui sector, ajutând profesioniștii din servicii să-și modernizeze fluxurile de lucru, să ajungă la clienți și să gestioneze activitățile de zi cu zi ale companiei. Organizația de cariere a companiei susține oportunități în echipele de software, marketing și operațiuni de afaceri.
Customer Success Manager – EverCommerce (US Remote)
Help US home-service businesses adopt EverPro SaaS software by managing support, training, renewals, retention, and expansion revenue.
Descriere
- Advise customers on their business needs and recommend effective software practices
- Provide support to established customers by handling service calls
- Deliver online and in-person software training for customers and their staff
- Achieve or surpass customer renewal and adoption targets
- Build trusted, lasting customer relationships
- Find customers suitable for referrals and case studies
- Develop and maintain role- and department-specific best practices
- Work effectively across departmental boundaries
- Build deeper expertise in the software and its industry
- Partner with internal teams to support customer outcomes
- Oversee customer adoption, renewals, and opportunities for additional revenue
Cerințe
- Experience delivering technology training in a corporate environment, both in person and online
- Demonstrated ability to manage multiple projects under tight deadlines
- Background in customer service or support
- Strong attention to detail
- Excellent written and verbal communication
- Experience with project development
- Ability to upsell existing customers
- Bachelor’s degree, or an associate degree with comparable experience
- Ability to collaborate effectively across departments
- Strong task prioritization and organizational skills
- Experience with software implementation
- Account management experience
- Customer support experience
- Eligibility to work in the United States without sponsorship
- Willingness to work more than 40 hours when necessary
- Willingness to travel occasionally
Beneficii
- Choice of working arrangement within your country of employment, including in-office, remote, or hybrid work
- Ongoing support for professional growth and development
- Access to comprehensive health and wellness benefits from day one, including an annual wellness stipend
- 401(k) plan with an immediate vesting schedule and up to a 4% company match
- Flexible, generous flexible time off (FTO)
- Employee Stock Purchase Program