EverCommerce develops vertical SaaS software for the service economy, serving businesses that need practical tools to run and grow their operations. Its B2B products support business management, electronic billing, mobile payments, omnichannel marketing, and customer engagement. Rather than offering one mass-market platform, EverCommerce builds industry-tailored solutions that help service professionals modernize workflows, reach customers, and manage everyday business activities. The company’s careers organization supports opportunities across its software, marketing, and business operations teams.
Customer Success Manager – EverCommerce (US Remote)
Help US home-service businesses adopt EverPro SaaS software by managing support, training, renewals, retention, and expansion revenue.
Description
- Advise customers on their business needs and recommend effective software practices
- Provide support to established customers by handling service calls
- Deliver online and in-person software training for customers and their staff
- Achieve or surpass customer renewal and adoption targets
- Build trusted, lasting customer relationships
- Find customers suitable for referrals and case studies
- Develop and maintain role- and department-specific best practices
- Work effectively across departmental boundaries
- Build deeper expertise in the software and its industry
- Partner with internal teams to support customer outcomes
- Oversee customer adoption, renewals, and opportunities for additional revenue
Requirements
- Experience delivering technology training in a corporate environment, both in person and online
- Demonstrated ability to manage multiple projects under tight deadlines
- Background in customer service or support
- Strong attention to detail
- Excellent written and verbal communication
- Experience with project development
- Ability to upsell existing customers
- Bachelor’s degree, or an associate degree with comparable experience
- Ability to collaborate effectively across departments
- Strong task prioritization and organizational skills
- Experience with software implementation
- Account management experience
- Customer support experience
- Eligibility to work in the United States without sponsorship
- Willingness to work more than 40 hours when necessary
- Willingness to travel occasionally
Benefits
- Choice of working arrangement within your country of employment, including in-office, remote, or hybrid work
- Ongoing support for professional growth and development
- Access to comprehensive health and wellness benefits from day one, including an annual wellness stipend
- 401(k) plan with an immediate vesting schedule and up to a 4% company match
- Flexible, generous flexible time off (FTO)
- Employee Stock Purchase Program