EverCommerce सेवा अर्थव्यवस्था के लिए वर्टिकल SaaS सॉफ़्टवेयर विकसित करता है और ऐसे व्यवसायों को सेवाएँ देता है जिन्हें अपने संचालन को चलाने और बढ़ाने के लिए व्यावहारिक उपकरणों की आवश्यकता होती है। इसके B2B उत्पाद व्यवसाय प्रबंधन, इलेक्ट्रॉनिक बिलिंग, मोबाइल भुगतान, ओम्नीचैनल मार्केटिंग और ग्राहक सहभागिता में सहायता करते हैं। एक बड़े पैमाने के, सभी बाजारों के लिए समान प्लेटफ़ॉर्म की पेशकश करने के बजाय, EverCommerce उद्योग-विशिष्ट समाधान तैयार करता है, जो सेवा पेशेवरों को कार्यप्रवाहों को आधुनिक बनाने, ग्राहकों तक पहुँचने और रोज़मर्रा की व्यावसायिक गतिविधियों का प्रबंधन करने में मदद करते हैं। कंपनी का करियर संगठन इसके सॉफ़्टवेयर, मार्केटिंग और व्यावसायिक संचालन टीमों में अवसरों का समर्थन करता है।
Customer Success Manager – EverCommerce (US Remote)
Help US home-service businesses adopt EverPro SaaS software by managing support, training, renewals, retention, and expansion revenue.
विवरण
- Advise customers on their business needs and recommend effective software practices
- Provide support to established customers by handling service calls
- Deliver online and in-person software training for customers and their staff
- Achieve or surpass customer renewal and adoption targets
- Build trusted, lasting customer relationships
- Find customers suitable for referrals and case studies
- Develop and maintain role- and department-specific best practices
- Work effectively across departmental boundaries
- Build deeper expertise in the software and its industry
- Partner with internal teams to support customer outcomes
- Oversee customer adoption, renewals, and opportunities for additional revenue
आवश्यकताएँ
- Experience delivering technology training in a corporate environment, both in person and online
- Demonstrated ability to manage multiple projects under tight deadlines
- Background in customer service or support
- Strong attention to detail
- Excellent written and verbal communication
- Experience with project development
- Ability to upsell existing customers
- Bachelor’s degree, or an associate degree with comparable experience
- Ability to collaborate effectively across departments
- Strong task prioritization and organizational skills
- Experience with software implementation
- Account management experience
- Customer support experience
- Eligibility to work in the United States without sponsorship
- Willingness to work more than 40 hours when necessary
- Willingness to travel occasionally
लाभ
- Choice of working arrangement within your country of employment, including in-office, remote, or hybrid work
- Ongoing support for professional growth and development
- Access to comprehensive health and wellness benefits from day one, including an annual wellness stipend
- 401(k) plan with an immediate vesting schedule and up to a 4% company match
- Flexible, generous flexible time off (FTO)
- Employee Stock Purchase Program