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CyberOne este o companie de securitate cibernetică cu sediul în Regatul Unit, care ajută întreprinderile și organizațiile reglementate să își consolideze reziliența cibernetică. Serviciile sale includ detectarea și răspunsul gestionat la amenințări, disponibile 24/7, răspunsul la incidente, integrări de securitate Microsoft, teste de penetrare, securitatea cloud și consultanță profesională. CyberOne combină tehnologiile Microsoft cu MXDR susținut de inteligență artificială și cu alte servicii de securitate gestionate pentru a sprijini detectarea rapidă a amenințărilor, limitarea incidentelor, conformitatea și reducerea continuă a riscurilor. Activitatea companiei acoperă securitatea cibernetică și serviciile B2B, iar echipa sa numără 51–200 de angajați.
Customer Success Executive - CyberOne (London Hybrid)
Manage renewals, account development, and service delivery for CyberOne’s Microsoft cybersecurity solutions. Coordinate customer reviews, SLA performance, reporting, escalations, and operational improvements.
Descriere
- Assist the Head of Customer Success with the day-to-day operation of the customer success function
- Manage renewals, contract extensions, and solution development to reduce churn and increase customer lifetime value
- Maintain reliable pipeline forecasts for renewals, expansions, and new opportunities
- Meet with customers to understand their challenges and align them with CyberOne’s services and technology
- Develop trusted relationships with contacts ranging from IT teams to senior decision-makers
- Lead monthly and quarterly service reviews and track delivery of agreed actions
- Contribute to account development plans
- Oversee delivery against contracted SLAs and service schedules
- Manage orders, fulfilment, and customer requests from initiation through completion
- Resolve escalations and prepare root cause analysis reports
- Coordinate internal teams around customer priorities and requirements
- Prepare monthly, quarterly, and annual service reports through the customer portal
- Find and deliver improvements to customer success processes
- Support internal statistics and reporting activities
- Help coordinate resources for projects and pre-sales engagements
- Manage the Monday.com system and work with other operational platforms
- Prepare Statements of Work, managed service schedules, and customer welcome packs
- Coordinate contract delivery with the Operations team
Cerințe
- Strong administration, organisational, and time-management abilities
- Analytical thinker with a practical approach to solving problems
- Meticulous attention to detail
- Clear and confident written and verbal communication, including customer-facing reports
- Proactive and self-directed, with the ability to work independently or collaboratively
- Able to quickly learn and confidently discuss the security services and technologies delivered
- Familiarity with CyberOne’s systems, or the ability and motivation to learn them quickly
- Proficient with Microsoft PowerPoint, Power BI, Word, and Excel
- Experience in customer-facing and administrative roles within cyber or IT services
- Working understanding of cybersecurity and managed service delivery
Beneficii
- Exposure to CyberOne’s Microsoft security expertise and technology environment
- Opportunity to work with Microsoft Security technologies including Defender XDR, Sentinel, Entra, Purview, Intune, and Copilot for Security
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