CyberOne
CyberOne
51 – 200 कर्मचारी
B2Bसाइबर सुरक्षा
CyberOne ब्रिटेन स्थित एक साइबर सुरक्षा कंपनी है, जो उद्यमों और विनियमित संगठनों को अपनी साइबर लचीलापन मजबूत करने में सहायता करती है। इसकी सेवाओं में 24/7 प्रबंधित पहचान और प्रतिक्रिया, घटना प्रतिक्रिया, Microsoft सुरक्षा एकीकरण, पैठ परीक्षण, क्लाउड सुरक्षा और पेशेवर परामर्श शामिल हैं। CyberOne Microsoft तकनीकों को AI-सहायता प्राप्त MXDR और अन्य प्रबंधित सुरक्षा सेवाओं के साथ जोड़ती है, ताकि खतरों की तेज़ पहचान, घटनाओं पर नियंत्रण, अनुपालन और जोखिम में निरंतर कमी को समर्थन मिल सके। कंपनी का कार्य साइबर सुरक्षा और B2B सेवाओं के क्षेत्र में फैला है तथा इसमें 51–200 कर्मचारी हैं।

Customer Success Executive - CyberOne (London Hybrid)

Manage renewals, account development, and service delivery for CyberOne’s Microsoft cybersecurity solutions. Coordinate customer reviews, SLA performance, reporting, escalations, and operational improvements.

विवरण

  • Assist the Head of Customer Success with the day-to-day operation of the customer success function
  • Manage renewals, contract extensions, and solution development to reduce churn and increase customer lifetime value
  • Maintain reliable pipeline forecasts for renewals, expansions, and new opportunities
  • Meet with customers to understand their challenges and align them with CyberOne’s services and technology
  • Develop trusted relationships with contacts ranging from IT teams to senior decision-makers
  • Lead monthly and quarterly service reviews and track delivery of agreed actions
  • Contribute to account development plans
  • Oversee delivery against contracted SLAs and service schedules
  • Manage orders, fulfilment, and customer requests from initiation through completion
  • Resolve escalations and prepare root cause analysis reports
  • Coordinate internal teams around customer priorities and requirements
  • Prepare monthly, quarterly, and annual service reports through the customer portal
  • Find and deliver improvements to customer success processes
  • Support internal statistics and reporting activities
  • Help coordinate resources for projects and pre-sales engagements
  • Manage the Monday.com system and work with other operational platforms
  • Prepare Statements of Work, managed service schedules, and customer welcome packs
  • Coordinate contract delivery with the Operations team

आवश्यकताएँ

  • Strong administration, organisational, and time-management abilities
  • Analytical thinker with a practical approach to solving problems
  • Meticulous attention to detail
  • Clear and confident written and verbal communication, including customer-facing reports
  • Proactive and self-directed, with the ability to work independently or collaboratively
  • Able to quickly learn and confidently discuss the security services and technologies delivered
  • Familiarity with CyberOne’s systems, or the ability and motivation to learn them quickly
  • Proficient with Microsoft PowerPoint, Power BI, Word, and Excel
  • Experience in customer-facing and administrative roles within cyber or IT services
  • Working understanding of cybersecurity and managed service delivery

लाभ

  • Exposure to CyberOne’s Microsoft security expertise and technology environment
  • Opportunity to work with Microsoft Security technologies including Defender XDR, Sentinel, Entra, Purview, Intune, and Copilot for Security

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