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RoadRunner
RoadRunner
501 – 1.000 Angajați
Sponsor pentru viza H1BB2BÎntreprindereSaaS
RoadRunner ajută companiile să gestioneze deșeurile comerciale și industriale și reciclarea în Statele Unite. Serviciul său, susținut de tehnologie, reunește într-un singur loc gestionarea furnizorilor și a portofoliilor, cu instrumente pentru măsurarea deșeurilor, verificarea facturilor, monitorizarea serviciilor și stabilirea prețurilor, pentru a îmbunătăți operațiunile, a controla costurile și a crește cantitatea de deșeuri deviată de la depozitele de deșeuri. RoadRunner concepe și programe de reciclare pentru clienți corporativi, inclusiv RecycleMORE și CleanStream, și sprijină obiectivele de sustenabilitate și raportarea ESG.
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Locurile de muncă ale companiei

Customer Success Advocate

Support retention, growth, and customer health for RoadRunner’s technology-enabled waste and recycling services. Coordinate customer initiatives with Operations, Finance, Sales, and Customer Success teams.

USStatele Unite ale Americii
23 $ – 26 $ / oră
RemoteNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAvocatul clientuluiSuccesul clienților

Descriere

  • Serve as a key contact for RoadRunner customers.
  • Build customer loyalty, retain accounts, and identify growth opportunities.
  • Address dissatisfaction and strengthen customer satisfaction.
  • Handle several projects at once.
  • Connect customers with internal operating teams.
  • Monitor customer health and resolve issues with supporting teams.
  • Create response strategies and intervention plans with internal partners.
  • Help stabilize at-risk accounts and retain their business.
  • Lead expansion and margin opportunities, including SWAP, diversion, optimization, and other initiatives.
  • Coordinate quotes and estimates, approvals, resources, schedules, milestones, progress, and issue tracking.
  • Manage retention risk and customer offboarding activities.
  • Report to the Customer Success Manager and work with customers, Operations, Finance, Customer Success Representatives, and Sales.

Cerințe

  • Must be authorized to work for any U.S. employer; employment visa sponsorship is unavailable.
  • 2–3 years of experience in a corporate customer service setting.
  • Able to learn new software and systems.
  • Committed to business results and quality, with accountability, metrics awareness, and ownership.
  • Able to think strategically while understanding tactical details.
  • Strong verbal and written communication skills.
  • Able to manage multiple projects, multitask, and prioritize competing assignments with minimal supervision.
  • Able to organize multiple priorities and adapt to changing business needs.
  • Strong analytical and problem-solving skills.
  • Bachelor’s degree or 3+ years of experience in a B2B Customer Success role.
  • benefits

Beneficii

  • 5% annual discretionary bonus.
  • Full-time, non-exempt employment.
  • No travel required.
  • Equal opportunity employer; reasonable accommodations are available to qualified individuals with disabilities.

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