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RoadRunner
RoadRunner
501 – 1,000 Employees
H1B Visa SponsorB2BEnterpriseSaaS
RoadRunner helps businesses manage commercial and industrial waste and recycling across the United States. Its technology-supported service brings vendor and portfolio management into one place, using tools for waste measurement, invoice review, service oversight, and pricing to improve operations, control costs, and increase landfill diversion. RoadRunner also designs recycling programs for enterprise customers, including RecycleMORE and CleanStream, and supports sustainability goals and ESG reporting.
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Customer Success Advocate

Support retention, growth, and customer health for RoadRunner’s technology-enabled waste and recycling services. Coordinate customer initiatives with Operations, Finance, Sales, and Customer Success teams.

USUnited States
$23 – $26 / hour
RemoteFull-timeJuniorMiddleEnglish RequiredCustomer AdvocateCustomer Success

Description

  • Serve as a key contact for RoadRunner customers.
  • Build customer loyalty, retain accounts, and identify growth opportunities.
  • Address dissatisfaction and strengthen customer satisfaction.
  • Handle several projects at once.
  • Connect customers with internal operating teams.
  • Monitor customer health and resolve issues with supporting teams.
  • Create response strategies and intervention plans with internal partners.
  • Help stabilize at-risk accounts and retain their business.
  • Lead expansion and margin opportunities, including SWAP, diversion, optimization, and other initiatives.
  • Coordinate quotes and estimates, approvals, resources, schedules, milestones, progress, and issue tracking.
  • Manage retention risk and customer offboarding activities.
  • Report to the Customer Success Manager and work with customers, Operations, Finance, Customer Success Representatives, and Sales.

Requirements

  • Must be authorized to work for any U.S. employer; employment visa sponsorship is unavailable.
  • 2–3 years of experience in a corporate customer service setting.
  • Able to learn new software and systems.
  • Committed to business results and quality, with accountability, metrics awareness, and ownership.
  • Able to think strategically while understanding tactical details.
  • Strong verbal and written communication skills.
  • Able to manage multiple projects, multitask, and prioritize competing assignments with minimal supervision.
  • Able to organize multiple priorities and adapt to changing business needs.
  • Strong analytical and problem-solving skills.
  • Bachelor’s degree or 3+ years of experience in a B2B Customer Success role.
  • benefits

Benefits

  • 5% annual discretionary bonus.
  • Full-time, non-exempt employment.
  • No travel required.
  • Equal opportunity employer; reasonable accommodations are available to qualified individuals with disabilities.

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