LogoFresh Jobs Ahead
Daimler Truck North America
Daimler Truck North America
Sponsor pentru viza H1BIndustria autoLogisticăTransport
Daimler Truck North America dezvoltă și furnizează vehicule, tehnologii și servicii pentru industria transportului comercial. Portofoliul său include camioane de tonaj mediu și greu, autobuze școlare, șasiuri și soluții de transport conexe asociate mărcilor Freightliner, Western Star și Thomas Built Buses. Compania reunește expertiză în inginerie, producție, marketing și servicii, punând accent pe promovarea inovației și sustenabilității în domeniile logisticii, industriei auto și transporturilor.
LinkedIn
Locurile de muncă ale companiei

Customer Service Supervisor, Daimler Truck North America

Lead customer service and early-delinquency teams at Daimler Financial Services Mexico, overseeing performance, compliance, escalations, and operational improvements.

MXMexicHibridNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Lead and develop Customer Service and 0–15 Days Past Due teams.
  • Oversee hiring, onboarding, training, expectations, quality monitoring, attendance, performance reviews, and accountability.
  • Strengthen agents’ customer care, payment support, early-delinquency resolution, and call-handling skills.
  • Manage daily service and early-delinquency operations to meet service, quality, productivity, and recovery targets.
  • Track call volumes, service levels, wait times, abandonment, schedule adherence, contact rates, payment commitments, kept promises, and cure rates.
  • Resolve escalated customer issues, assign workloads, remove operational obstacles, and ensure prompt follow-up and accurate account records.
  • Create and carry out plans to improve customer experience and keep accounts from exceeding 15 days past due.
  • Improve staffing, schedules, call routing, outbound campaigns, workflows, and account prioritization.
  • Use customer feedback, quality findings, and performance trends to identify root causes and improve processes.
  • Ensure adherence to policies, procedures, regulations, quality standards, and approved customer treatment practices.
  • Assess control effectiveness, identify operational and delinquency risks, complete required reviews, and apply corrective actions.
  • Prepare and verify daily, weekly, and monthly performance reports.
  • Escalate significant customer, account, system, compliance, staffing, and performance concerns.
  • Update leaders on trends, root causes, risks, recovery plans, and pending decisions.

Cerințe

  • At least 2–4 years in a supervisory or team lead position in a fast-paced internal service or operations setting.
  • Demonstrated success meeting targets, improving processes, and developing high-performing teams.
  • Proficiency with Microsoft Office, including Excel, PowerPoint, and Outlook.
  • Power BI is an advantage.
  • Strong analytical and strategic thinking skills.
  • Able to motivate, mentor, and hold team members accountable while maintaining a supportive workplace.
  • Able to interpret data, spot trends, and use metrics to guide solutions.
  • Clear, concise communication with stakeholders at all levels.
  • Strong problem-solving skills.
  • Able to manage competing priorities, adapt to change, and balance team workloads effectively.
  • English proficiency at C1 level or higher.
  • Bachelor’s degree in Business Administration, Operations Management, or a related field, or equivalent demonstrated experience.

Beneficii

  • A diverse and inclusive corporate culture.
  • Equal opportunity.
  • A supportive environment where employees can make a full contribution.

Locuri de muncă similare

Advocate Aurora Health

Remote Finance, Accounting and Revenue Cycle Intern

Advocate Aurora Health
Asigurare de sănătateAsistență medicală
USStatele Unite ale AmericiiALAlabamaAKAlaskaAZArizonaFLFloridaIDIdahoILIllinoisIAIowaKSKansasKYKentuckyLALouisianaMEMaineMIMichiganMSMississippiMOMissouriMTMontanaNENebraskaNVNevadaNHNew HampshireNMNew MexicoNCCarolina de NordNDDakota de NordOHOhioOKOklahomaPAPennsylvaniaSCCarolina de SudSDDakota de SudTNTennesseeTXTexasUTUtahVAVirginiaWVVirginia de VestWIWisconsinWYWyoming
21 $ / oră
RemoteStagiuNivel începătorNu este necesară o diplomăLimbă Obligatorie: englezăPlanificare și analiză financiară

Support budgeting, accounting, financial analysis, and revenue cycle operations as an intern with Advocate Aurora Health. Help automate Excel processes and review financial and patient charge data.

Deschide
Empower AI

Senior VoIP Engineer – Quantico, Virginia

Empower AI
501 – 1.000 Angajați
ApărareAsistență medicalăLogistică
USStatele Unite ale AmericiiVAVirginia
100.410 $ – 155.410 $ / an
La sediuNormă întreagăSeniorLimbă Obligatorie: englezăInginer
PMPUnityVoIP

Lead secure Cisco unified communications across DoD network enclaves for Empower AI’s federal transformation and DCSA contract. On-site senior engineering role supporting mission-critical voice and collaboration services.

Deschide
Empower AI

Service Desk Shift Supervisor (Onsite, Virginia)

Empower AI
501 – 1.000 Angajați
ApărareAsistență medicalăLogistică
USStatele Unite ale AmericiiVAVirginia
72.160 $ – 111.700 $ / an
La sediuNormă întreagăSeniorLiderLimbă Obligatorie: englezăGeneralSupervizor
ITSMSecuritate ciberneticăServiceNowTypeScript

Lead Empower AI’s Tier 0 and Tier I government IT support operation, supervising service desk analysts across multiple shifts. Oversee service levels, critical incidents, quality, and continual improvement.

Deschide