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Daimler Truck North America
Daimler Truck North America
Sponzor vizuma H1BAvtomobilska industrijaLogistikaPrevoz
Daimler Truck North America razvija in dobavlja vozila, tehnologije ter storitve za industrijo komercialnega transporta. Njegov portfelj vključuje srednje težke in težke tovornjake, šolske avtobuse, šasije ter povezane transportne rešitve, povezane z blagovnimi znamkami Freightliner, Western Star in Thomas Built Buses. Podjetje združuje strokovno znanje s področij inženiringa, proizvodnje, trženja in servisiranja ter se osredotoča na spodbujanje inovacij in trajnosti v logistiki, avtomobilski industriji in transportu.
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Delovna mesta v podjetju

Customer Service Supervisor, Daimler Truck North America

Lead customer service and early-delinquency teams at Daimler Financial Services Mexico, overseeing performance, compliance, escalations, and operational improvements.

MXMehikaHibridnoPolni delovni časJuniorSrednja ravenZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Lead and develop Customer Service and 0–15 Days Past Due teams.
  • Oversee hiring, onboarding, training, expectations, quality monitoring, attendance, performance reviews, and accountability.
  • Strengthen agents’ customer care, payment support, early-delinquency resolution, and call-handling skills.
  • Manage daily service and early-delinquency operations to meet service, quality, productivity, and recovery targets.
  • Track call volumes, service levels, wait times, abandonment, schedule adherence, contact rates, payment commitments, kept promises, and cure rates.
  • Resolve escalated customer issues, assign workloads, remove operational obstacles, and ensure prompt follow-up and accurate account records.
  • Create and carry out plans to improve customer experience and keep accounts from exceeding 15 days past due.
  • Improve staffing, schedules, call routing, outbound campaigns, workflows, and account prioritization.
  • Use customer feedback, quality findings, and performance trends to identify root causes and improve processes.
  • Ensure adherence to policies, procedures, regulations, quality standards, and approved customer treatment practices.
  • Assess control effectiveness, identify operational and delinquency risks, complete required reviews, and apply corrective actions.
  • Prepare and verify daily, weekly, and monthly performance reports.
  • Escalate significant customer, account, system, compliance, staffing, and performance concerns.
  • Update leaders on trends, root causes, risks, recovery plans, and pending decisions.

Zahteve

  • At least 2–4 years in a supervisory or team lead position in a fast-paced internal service or operations setting.
  • Demonstrated success meeting targets, improving processes, and developing high-performing teams.
  • Proficiency with Microsoft Office, including Excel, PowerPoint, and Outlook.
  • Power BI is an advantage.
  • Strong analytical and strategic thinking skills.
  • Able to motivate, mentor, and hold team members accountable while maintaining a supportive workplace.
  • Able to interpret data, spot trends, and use metrics to guide solutions.
  • Clear, concise communication with stakeholders at all levels.
  • Strong problem-solving skills.
  • Able to manage competing priorities, adapt to change, and balance team workloads effectively.
  • English proficiency at C1 level or higher.
  • Bachelor’s degree in Business Administration, Operations Management, or a related field, or equivalent demonstrated experience.

Ugodnosti

  • A diverse and inclusive corporate culture.
  • Equal opportunity.
  • A supportive environment where employees can make a full contribution.

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