Stock Controller
bloomon
Manage warehouse inventory and production supplies at bloomon, a direct-to-consumer flower business. Maintain accurate stock records, shipments, and FIFO/FEFO handling.
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Daimler Truck North America develops and delivers vehicles, technologies, and services for the commercial transportation industry. Its portfolio includes medium- and heavy-duty trucks, school buses, chassis, and related transportation solutions associated with Freightliner, Western Star, and Thomas Built Buses. The company brings together engineering, manufacturing, marketing, and service expertise, with a focus on advancing innovation and sustainability across logistics, automotive, and transport.
Customer Service Supervisor, Daimler Truck North America
Lead customer service and early-delinquency teams at Daimler Financial Services Mexico, overseeing performance, compliance, escalations, and operational improvements.
Description
- Lead and develop Customer Service and 0–15 Days Past Due teams.
- Oversee hiring, onboarding, training, expectations, quality monitoring, attendance, performance reviews, and accountability.
- Strengthen agents’ customer care, payment support, early-delinquency resolution, and call-handling skills.
- Manage daily service and early-delinquency operations to meet service, quality, productivity, and recovery targets.
- Track call volumes, service levels, wait times, abandonment, schedule adherence, contact rates, payment commitments, kept promises, and cure rates.
- Resolve escalated customer issues, assign workloads, remove operational obstacles, and ensure prompt follow-up and accurate account records.
- Create and carry out plans to improve customer experience and keep accounts from exceeding 15 days past due.
- Improve staffing, schedules, call routing, outbound campaigns, workflows, and account prioritization.
- Use customer feedback, quality findings, and performance trends to identify root causes and improve processes.
- Ensure adherence to policies, procedures, regulations, quality standards, and approved customer treatment practices.
- Assess control effectiveness, identify operational and delinquency risks, complete required reviews, and apply corrective actions.
- Prepare and verify daily, weekly, and monthly performance reports.
- Escalate significant customer, account, system, compliance, staffing, and performance concerns.
- Update leaders on trends, root causes, risks, recovery plans, and pending decisions.
Requirements
- At least 2–4 years in a supervisory or team lead position in a fast-paced internal service or operations setting.
- Demonstrated success meeting targets, improving processes, and developing high-performing teams.
- Proficiency with Microsoft Office, including Excel, PowerPoint, and Outlook.
- Power BI is an advantage.
- Strong analytical and strategic thinking skills.
- Able to motivate, mentor, and hold team members accountable while maintaining a supportive workplace.
- Able to interpret data, spot trends, and use metrics to guide solutions.
- Clear, concise communication with stakeholders at all levels.
- Strong problem-solving skills.
- Able to manage competing priorities, adapt to change, and balance team workloads effectively.
- English proficiency at C1 level or higher.
- Bachelor’s degree in Business Administration, Operations Management, or a related field, or equivalent demonstrated experience.
Benefits
- A diverse and inclusive corporate culture.
- Equal opportunity.
- A supportive environment where employees can make a full contribution.
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