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Daimler Truck North America
Daimler Truck North America
H1B vizasi homiysiAvtomobilsozlikLogistikaTransport
Daimler Truck North America tijoriy transport sohasi uchun transport vositalari, texnologiyalar va xizmatlarni ishlab chiqadi hamda taqdim etadi. Uning portfeliga Freightliner, Western Star va Thomas Built Buses brendlari bilan bog‘liq o‘rta va og‘ir yuk mashinalari, maktab avtobuslari, shassilar hamda transportga oid yechimlar kiradi. Kompaniya muhandislik, ishlab chiqarish, marketing va servis sohalaridagi tajribani birlashtirib, logistika, avtomobilsozlik va transport yo‘nalishlarida innovatsiya hamda barqaror rivojlanishni ilgari surishga e’tibor qaratadi.
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Customer Service Supervisor, Daimler Truck North America

Lead customer service and early-delinquency teams at Daimler Financial Services Mexico, overseeing performance, compliance, escalations, and operational improvements.

MXMeksikaGibridTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Lead and develop Customer Service and 0–15 Days Past Due teams.
  • Oversee hiring, onboarding, training, expectations, quality monitoring, attendance, performance reviews, and accountability.
  • Strengthen agents’ customer care, payment support, early-delinquency resolution, and call-handling skills.
  • Manage daily service and early-delinquency operations to meet service, quality, productivity, and recovery targets.
  • Track call volumes, service levels, wait times, abandonment, schedule adherence, contact rates, payment commitments, kept promises, and cure rates.
  • Resolve escalated customer issues, assign workloads, remove operational obstacles, and ensure prompt follow-up and accurate account records.
  • Create and carry out plans to improve customer experience and keep accounts from exceeding 15 days past due.
  • Improve staffing, schedules, call routing, outbound campaigns, workflows, and account prioritization.
  • Use customer feedback, quality findings, and performance trends to identify root causes and improve processes.
  • Ensure adherence to policies, procedures, regulations, quality standards, and approved customer treatment practices.
  • Assess control effectiveness, identify operational and delinquency risks, complete required reviews, and apply corrective actions.
  • Prepare and verify daily, weekly, and monthly performance reports.
  • Escalate significant customer, account, system, compliance, staffing, and performance concerns.
  • Update leaders on trends, root causes, risks, recovery plans, and pending decisions.

Talablar

  • At least 2–4 years in a supervisory or team lead position in a fast-paced internal service or operations setting.
  • Demonstrated success meeting targets, improving processes, and developing high-performing teams.
  • Proficiency with Microsoft Office, including Excel, PowerPoint, and Outlook.
  • Power BI is an advantage.
  • Strong analytical and strategic thinking skills.
  • Able to motivate, mentor, and hold team members accountable while maintaining a supportive workplace.
  • Able to interpret data, spot trends, and use metrics to guide solutions.
  • Clear, concise communication with stakeholders at all levels.
  • Strong problem-solving skills.
  • Able to manage competing priorities, adapt to change, and balance team workloads effectively.
  • English proficiency at C1 level or higher.
  • Bachelor’s degree in Business Administration, Operations Management, or a related field, or equivalent demonstrated experience.

Imtiyozlar

  • A diverse and inclusive corporate culture.
  • Equal opportunity.
  • A supportive environment where employees can make a full contribution.

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