TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
Customer Service Specialist at TDCX — Singapore On-Site
Join TDCX as a Customer Service Specialist supporting customers through multiple communication channels in Singapore. The role focuses on resolving customer needs, coordinating case closure, and improving the customer experience.
Descriere
- Support customers across relevant communication channels with a high-quality service experience.
- Assess customer needs, investigate existing issues, and provide clear, practical solutions.
- Resolve cases at first contact where possible and coordinate follow-up with service partners and internal teams through closure.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver consistent service and high customer satisfaction.
- Develop lasting customer relationships through attentive, proactive engagement.
- Complete additional duties assigned by management and contribute to the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
Cerințe
- Hold a Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
- Around two years of relevant work experience is preferred, though fresh graduates are encouraged to apply.
- Demonstrate strong time-management abilities and the drive to exceed expectations.
- Manage multiple tasks while using customer-provided information to tailor responses and actions to individual needs.
- Communicate confidently, listen actively, empathize with customers, and maintain professional phone etiquette, including appropriate pace, tone, voice quality, grammar, and articulation.
- Work comfortably with computers, manage multiple systems, and learn new tools as needed.
- Communicate excellently in spoken and written English and in the language of the supported market.
Beneficii
- Attractive remuneration and a range of additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Engaging activities and employee recognition programs.
- Strong learning and development plans to support career growth.
- A positive work culture that supports your future.
- Convenient access through direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- The opportunity to join a global company recognized with hundreds of industry awards.