TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Specialist at TDCX — Singapore On-Site
Join TDCX as a Customer Service Specialist supporting customers through multiple communication channels in Singapore. The role focuses on resolving customer needs, coordinating case closure, and improving the customer experience.
Description
- Support customers across relevant communication channels with a high-quality service experience.
- Assess customer needs, investigate existing issues, and provide clear, practical solutions.
- Resolve cases at first contact where possible and coordinate follow-up with service partners and internal teams through closure.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver consistent service and high customer satisfaction.
- Develop lasting customer relationships through attentive, proactive engagement.
- Complete additional duties assigned by management and contribute to the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
Requirements
- Hold a Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
- Around two years of relevant work experience is preferred, though fresh graduates are encouraged to apply.
- Demonstrate strong time-management abilities and the drive to exceed expectations.
- Manage multiple tasks while using customer-provided information to tailor responses and actions to individual needs.
- Communicate confidently, listen actively, empathize with customers, and maintain professional phone etiquette, including appropriate pace, tone, voice quality, grammar, and articulation.
- Work comfortably with computers, manage multiple systems, and learn new tools as needed.
- Communicate excellently in spoken and written English and in the language of the supported market.
Benefits
- Attractive remuneration and a range of additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Engaging activities and employee recognition programs.
- Strong learning and development plans to support career growth.
- A positive work culture that supports your future.
- Convenient access through direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- The opportunity to join a global company recognized with hundreds of industry awards.