TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.
Customer Service Specialist at TDCX — Singapore On-Site
Join TDCX as a Customer Service Specialist supporting customers through multiple communication channels in Singapore. The role focuses on resolving customer needs, coordinating case closure, and improving the customer experience.
Сипаттама
- Support customers across relevant communication channels with a high-quality service experience.
- Assess customer needs, investigate existing issues, and provide clear, practical solutions.
- Resolve cases at first contact where possible and coordinate follow-up with service partners and internal teams through closure.
- Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow established procedures to deliver consistent service and high customer satisfaction.
- Develop lasting customer relationships through attentive, proactive engagement.
- Complete additional duties assigned by management and contribute to the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.
Талаптар
- Hold a Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, Master’s Degree, or equivalent qualification in any field.
- Around two years of relevant work experience is preferred, though fresh graduates are encouraged to apply.
- Demonstrate strong time-management abilities and the drive to exceed expectations.
- Manage multiple tasks while using customer-provided information to tailor responses and actions to individual needs.
- Communicate confidently, listen actively, empathize with customers, and maintain professional phone etiquette, including appropriate pace, tone, voice quality, grammar, and articulation.
- Work comfortably with computers, manage multiple systems, and learn new tools as needed.
- Communicate excellently in spoken and written English and in the language of the supported market.
Артықшылықтар
- Attractive remuneration and a range of additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workspaces.
- Engaging activities and employee recognition programs.
- Strong learning and development plans to support career growth.
- A positive work culture that supports your future.
- Convenient access through direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- The opportunity to join a global company recognized with hundreds of industry awards.