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Hanger, Inc.
Hanger, Inc.
5.001 – 10.000 Angajați
Asistență medicalăConsultanțăIndustria prelucrătoare
Hanger, Inc. este o companie din domeniul sănătății, specializată în îngrijire, servicii și soluții ortotice și protetice. Fondată în 1861, compania îmbină cercetarea și inovarea clinică cu servicii orientate către pacienți, printr-o rețea națională de 925 de clinici de îngrijire. Cei aproximativ 6.400 de angajați sprijină îngrijirea a circa un milion de pacienți în fiecare an, contribuind la misiunea companiei de a-i ajuta pe oameni să meargă mai departe.
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Locurile de muncă ale companiei

Customer Service Representative - Chattanooga, TN (Onsite)

Support Fillauer’s orthotic and prosthetic customers from the Chattanooga site. Process orders, resolve delivery concerns, and coordinate with internal teams.

USStatele Unite ale AmericiiTNTennesseeLa sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți
ERP

Descriere

  • Support assigned domestic and international distribution partners and orthotics and prosthetics clinics.
  • Deliver reliable customer service based on product and company policy knowledge.
  • Handle orders, inquiries, billing questions, and delivery concerns through phone, email, and webchat.
  • Record customer contacts, order information, shipping needs, complaints, and resolutions accurately.
  • Flag order delays and other problems while helping drive internal resolution.
  • Prepare weekly open-order reports in Excel and review backlog conditions.
  • Work closely with Sales, Technical Support, Manufacturing, and Shipping.
  • Refer customers and clinicians to technical specialists for product or clinical support.
  • Coordinate product returns and warranty-related processes.
  • Help improve workflows and identify service opportunities.
  • Respond to questions, orders, and problems from field staff.
  • Handle an average of 25 to 35 calls each day.
  • Provide backup account coverage and complete other assigned duties.

Cerințe

  • High school diploma, GED, or equivalent.
  • At least five years of customer service or sales support experience, preferably in manufacturing or durable medical devices.
  • Experience with ERP systems, preferably Epicor, and customer service ticketing platforms such as Salesforce or HelpScout.
  • Strong written and verbal communication skills.
  • Proficiency with Microsoft Office, including Teams, SharePoint, Excel, Word, and Outlook.
  • Strong organizational and time management skills.
  • Ability to work independently and collaborate across departments.
  • Comfort handling calls through an automated call center.
  • Typing speed of at least 40 words per minute with minimal errors.
  • Experience with durable medical equipment, orthotics and prosthetics, or professional use of medical terminology is preferred.

Beneficii

  • Competitive compensation packages.
  • Eight paid national holidays plus four floating holidays.
  • PTO including vacation and sick time.
  • Medical, dental, and vision benefits.
  • 401(k) savings and retirement plan.
  • Paid parental bonding leave for new parents.
  • Flexible work schedules and part-time opportunities.
  • Employee referral bonus program.
  • Mentorship programs for mentors and mentees.
  • Student loan repayment assistance, depending on location.
  • Relocation assistance.
  • Regional and national travel opportunities for CPO, CO, and CP professionals.
  • Volunteer opportunities at local and national events, including Hanger’s BAKA Bootcamp and EmpowerFest.

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