Hanger, Inc.
Hanger, Inc.
5,001 – 10,000 Employees
ConsultingHealthcareManufacturing
Hanger, Inc. is a healthcare company specializing in orthotic and prosthetic care, services, and solutions. Founded in 1861, it combines clinical research and innovation with patient-focused service through a nationwide network of 925 care clinics. Its approximately 6,400 employees support care for around one million patients each year, contributing to the company’s mission of helping people move forward.

Customer Service Representative - Chattanooga, TN (Onsite)

Support Fillauer’s orthotic and prosthetic customers from the Chattanooga site. Process orders, resolve delivery concerns, and coordinate with internal teams.

Description

  • Support assigned domestic and international distribution partners and orthotics and prosthetics clinics.
  • Deliver reliable customer service based on product and company policy knowledge.
  • Handle orders, inquiries, billing questions, and delivery concerns through phone, email, and webchat.
  • Record customer contacts, order information, shipping needs, complaints, and resolutions accurately.
  • Flag order delays and other problems while helping drive internal resolution.
  • Prepare weekly open-order reports in Excel and review backlog conditions.
  • Work closely with Sales, Technical Support, Manufacturing, and Shipping.
  • Refer customers and clinicians to technical specialists for product or clinical support.
  • Coordinate product returns and warranty-related processes.
  • Help improve workflows and identify service opportunities.
  • Respond to questions, orders, and problems from field staff.
  • Handle an average of 25 to 35 calls each day.
  • Provide backup account coverage and complete other assigned duties.

Requirements

  • High school diploma, GED, or equivalent.
  • At least five years of customer service or sales support experience, preferably in manufacturing or durable medical devices.
  • Experience with ERP systems, preferably Epicor, and customer service ticketing platforms such as Salesforce or HelpScout.
  • Strong written and verbal communication skills.
  • Proficiency with Microsoft Office, including Teams, SharePoint, Excel, Word, and Outlook.
  • Strong organizational and time management skills.
  • Ability to work independently and collaborate across departments.
  • Comfort handling calls through an automated call center.
  • Typing speed of at least 40 words per minute with minimal errors.
  • Experience with durable medical equipment, orthotics and prosthetics, or professional use of medical terminology is preferred.

Benefits

  • Competitive compensation packages.
  • Eight paid national holidays plus four floating holidays.
  • PTO including vacation and sick time.
  • Medical, dental, and vision benefits.
  • 401(k) savings and retirement plan.
  • Paid parental bonding leave for new parents.
  • Flexible work schedules and part-time opportunities.
  • Employee referral bonus program.
  • Mentorship programs for mentors and mentees.
  • Student loan repayment assistance, depending on location.
  • Relocation assistance.
  • Regional and national travel opportunities for CPO, CO, and CP professionals.
  • Volunteer opportunities at local and national events, including Hanger’s BAKA Bootcamp and EmpowerFest.

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