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Michelin
Michelin
Sponsor pentru viza H1BAlimente și băuturiAsistență medicalăConstrucții
Michelin este un producător global construit pe mai mult de 130 de ani de expertiză în știința materialelor. Tehnologiile sale bazate pe compozite polimerice susțin dezvoltarea unor anvelope și componente de înaltă performanță pentru domeniile mobilității, construcțiilor, aeronauticii, energiei cu emisii reduse de carbon și aplicațiilor medicale. Compania dezvoltă, de asemenea, instrumente conectate și servicii de inteligență artificială pentru flotele profesionale, extinzându-și totodată expertiza către experiențe de lifestyle prin recomandările de restaurante și hoteluri ale Ghidului MICHELIN.
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Locurile de muncă ale companiei

Customer Service Representative at Michelin - Pune Hybrid

Handle customer orders, delivery coordination, claims, and service issues for Michelin in Pune. Support sales through upselling and cross-selling while helping improve customer service processes.

INIndiaHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Oversee customer orders and delivery commitments
  • Record and confirm orders based on customer needs, agreements, and service-level requirements
  • Recommend suitable product alternatives when items are discontinued or unavailable
  • Plan and coordinate deliveries with customers and relevant partners
  • Track the customer order portfolio through completion
  • Work with partners to maintain on-time delivery and service commitments
  • Notify customers proactively about delays, disruptions, or service failures and help resolve them
  • Keep customers informed and provide timely follow-up
  • Record, assess, and resolve customer questions and claims
  • Follow up with customers through resolution and confirm closure
  • Conduct basic root-cause analysis and put corrective measures in place
  • Escalate recurring issues to the appropriate internal teams for resolution
  • Recognize opportunities for upselling and cross-selling
  • Follow applicable standards, procedures, internal controls, and embargo requirements
  • Help improve working methods and customer satisfaction continuously

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