Michelin
Michelin
Michelin एक वैश्विक निर्माता कंपनी है, जिसकी नींव 130 वर्षों से अधिक की सामग्री-विज्ञान विशेषज्ञता पर आधारित है। इसकी पॉलिमर-कॉम्पोजिट प्रौद्योगिकियाँ उच्च-प्रदर्शन वाले टायरों और गतिशीलता, निर्माण, वैमानिकी, कम-कार्बन ऊर्जा तथा स्वास्थ्य सेवा अनुप्रयोगों के लिए घटकों को समर्थन देती हैं। कंपनी पेशेवर बेड़ों के लिए कनेक्टेड टूल और कृत्रिम बुद्धिमत्ता सेवाएँ भी विकसित करती है, जबकि MICHELIN Guide की रेस्तराँ और होटल सिफारिशों के माध्यम से अपनी विशेषज्ञता को जीवनशैली अनुभवों तक विस्तारित करती है।

Customer Service Representative at Michelin - Pune Hybrid

Handle customer orders, delivery coordination, claims, and service issues for Michelin in Pune. Support sales through upselling and cross-selling while helping improve customer service processes.

विवरण

  • Oversee customer orders and delivery commitments
  • Record and confirm orders based on customer needs, agreements, and service-level requirements
  • Recommend suitable product alternatives when items are discontinued or unavailable
  • Plan and coordinate deliveries with customers and relevant partners
  • Track the customer order portfolio through completion
  • Work with partners to maintain on-time delivery and service commitments
  • Notify customers proactively about delays, disruptions, or service failures and help resolve them
  • Keep customers informed and provide timely follow-up
  • Record, assess, and resolve customer questions and claims
  • Follow up with customers through resolution and confirm closure
  • Conduct basic root-cause analysis and put corrective measures in place
  • Escalate recurring issues to the appropriate internal teams for resolution
  • Recognize opportunities for upselling and cross-selling
  • Follow applicable standards, procedures, internal controls, and embargo requirements
  • Help improve working methods and customer satisfaction continuously

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