Michelin
Michelin
Michelin materialshunoslik sohasidagi 130 yildan ortiq tajribaga asoslangan global ishlab chiqaruvchidir. Uning polimer-kompozit texnologiyalari yuqori unumdor shinalar hamda mobillik, qurilish, aerokosmik sanoat, kam uglerodli energetika va sog‘liqni saqlash sohalariga mo‘ljallangan komponentlarni qo‘llab-quvvatlaydi. Kompaniya professional avtoparklar uchun ulangan vositalar va sun’iy intellekt xizmatlarini ham ishlab chiqadi, shuningdek, MICHELIN qo‘llanmasidagi restoran va mehmonxona tavsiyalari orqali o‘z tajribasini turmush tarzi tajribalariga kengaytiradi.

Customer Service Representative at Michelin - Pune Hybrid

Handle customer orders, delivery coordination, claims, and service issues for Michelin in Pune. Support sales through upselling and cross-selling while helping improve customer service processes.

Tavsif

  • Oversee customer orders and delivery commitments
  • Record and confirm orders based on customer needs, agreements, and service-level requirements
  • Recommend suitable product alternatives when items are discontinued or unavailable
  • Plan and coordinate deliveries with customers and relevant partners
  • Track the customer order portfolio through completion
  • Work with partners to maintain on-time delivery and service commitments
  • Notify customers proactively about delays, disruptions, or service failures and help resolve them
  • Keep customers informed and provide timely follow-up
  • Record, assess, and resolve customer questions and claims
  • Follow up with customers through resolution and confirm closure
  • Conduct basic root-cause analysis and put corrective measures in place
  • Escalate recurring issues to the appropriate internal teams for resolution
  • Recognize opportunities for upselling and cross-selling
  • Follow applicable standards, procedures, internal controls, and embargo requirements
  • Help improve working methods and customer satisfaction continuously

O‘xshash ish o‘rinlari

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